The worst floods in Pakistan's history have so far displaced over 3 million people and killed over 1,500 people. As the water sweeps south, there is an urgent need for a quality response to the unfolding crisis.
Emily Rogers, Accountability Adviser (Roving Team) - June 2010
Summary - Key findings
Six months after the HAP deployment to Sri Lanka a follow-up visit was undertaken to explore the impact of the deployment, and understand progress made in strengthening accountability with particular focus on the seven agencies who the HAP team had worked most closely with.
The visit found numerous examples of progress made by agencies aimed at strengthening their accountability that can be directly attributed to the HAP deployment in 2009.
As a result of two months of working with implementing agencies in Haiti, the HAP team in Haiti, Elie Gasagara and Troels Egeskov Sorensen, has found that the structure and functioning of camp committees are a major accountability challenge for the humanitarian response.
Following the work of an initial Quality and Accountability Support Team, teams of specialists in HAP and Sphere have been deployed to Haiti for 6 months to work with agencies and other initiatives working towards improved accountability of the humanitarian response to the January 12th 2010 Earthquake in Haiti.
On 12 January 2010, an earthquake measuring 7.0 magnitude on the Richter scale struck Haiti,17 Km southwest of Port-au-Prince. Three million people have been affected, of whom the Government estimates 1.9 million have lost their homes.
The emergency phase of humanitarian relief operations will last for many months to come, and challenges to the international humanitarian response remain significant, which include logistics, communication and coordination among the large number of humanitarian organizations (around 1,000) now on the ground.
Following the Haiti earthquake approximately 19 HAP members are undertaking humanitarian operations either directly or through partners. Given the magnitude and context of this emergency there are likely to be many opportunities and challenges to ensuring both quality and accountability (Q&A) as part of the response. Building on efforts already made by DanChurchAid as part of the ACT Alliance in initiating a 3-week capacity building and scoping deployment for a Quality and Accountability Support Team, HAP called a telecon as part of our New Emergencies Policy.
The 2009 Humanitarian Accountability Report contains four chapters, as follows:
Chapter 1: An Overview of Humanitarian Accountability in 2009. The opening chapter provides an overview of the principal developments and apparent trends in relation to accountability in the humanitarian system.
Kohsar Welfare & Educational Society (KWES) was founded in 1997 as a humanitarian, non-political organisation in Pakistan and is certified by the Pakistan Centre of Philanthropy. KWES takes a community development approach which focuses on the prioritisation of needs being set by the community and the implementation of projects coming from these priorities.
These guidelines are for agencies that
are preparing for a Baseline Analysis against the HAP 2007 Humanitarian
Accountability and Quality Management Standard (HAP 2007 Standard). The
guide answers the questions:
1. What is a baseline analysis?
2. How can the baseline assist your agency?
3. What is involved in the head office and programme site baselines?
It also clarifies the roles of Humanitarian Accountability Partnership (HAP International) and outlines the responsibilities of your agency in the process.
The HAP Roving Team was deployed to Sri Lanka from 22 July- 21st October, 2009 with the aim to improve understanding about, and strengthen performance of, the humanitarian accountability and quality management practices of participating HAP Members and their partners responding to the humanitarian crisis in northern Sri Lanka.
During this time the team worked in Colombo and at Vavuniya District, (Menik Farm is located here), with 17 HAP Members and/or their implementing partners, over 140 agency staff, 9 non-HAP agencies, and held discussions with key humanitarian actors.
In June …
By Anne-Mette Futtrup
The refugee camps in Darfur are alive with conversations and activities, where men and women are busy with daily chores, literacy classes, meetings and income-generating activities. Gathered in a community center, the women talk about their fears of being attacked and their desire to go back home. Although Sudan's president al-Bashir ordered 16 humanitarian organisations out of the country in March 2009, the humanitarian organisations and the people in the camps are still going strong.
The HAP field team will be in Colombo, Sri Lanka on 23rd July 2009, for a three month deployment to work with HAP members, their partners, and other interested agencies responding to the current humanitarian crisis in Northern Sri Lanka with the aim of improving understanding about, and strengthen performance of, NGO humanitarian accountability and quality management practices.
Fifteen HAP members are responding either directly or through implementing partners: ACFID, ACT, ACTED, CAFOD, CARE, Christian Aid, DanChurchAid, Danish Refugee Council, MERCY Malaysia, Muslim Aid, Norwegian …
This report looks at the Quality and Accountability Initiative in Myanmar, the first attempt of HAP and Sphere to work jointly in the context of a humanitarian emergency. It is based on interviews, by phone to HQ and in country, to a set of stakeholders involved in the initiative.
June marked the end of the third phase in the joint HAP and Sphere deployment to Myanmar.
The Humanitarian Accountability Partnership (HAP International) launched the 2008 Humanitarian Accountability Report last week at its 7th General Assembly, May 5th - 6th, in Geneva.
Over 70 participants from HAP member agencies, the UN system, other Quality & Accountability Initiatives, and the donor community took part in the two-day meeting held at Maison Internationale de l'Environnement 2.
The 2008 Report opens with John Borton's chapter, An Overview of Humanitarian Accountability in …
The Centres are being run alongside all Save the Children food distribution points at Middle Island in the Delta region.
Staff inform the community about their local Information Centre during the public announcement at the start of the food distribution - they let the community know that it is a place where they can find out more about Save the Children's work, and ask questions and give us feedback, positive or negative.
A Case Study into Complaints handling
OFADEC, a Senegalese NGO and certified member of HAP, is currently working in two sectoral focus areas:
1. Repatriation of refugees (Mauritanian boarder)
2. Education / Scholarship Support Programme for refugees (Dakar)
OFADEC was certified against the HAP Accountability and Quality Management Standard in 2007. As a certified agency OFADEC undertook a mid-term monitoring audit in January 2009.
Many in the humanitarian sector will recognise 2002 as the year the humanitarian aid worker made headlines. However, the global media did not turn their attention in our direction to highlight our commitments to improving the lives of disaster affected communities nor to shine a light on our day-to-day assistance to those suffering from famine, conflict, or any of the other crises of the time.
Complaints and response mechanisms have
received significant attention in recent years as part of aid agencies'
efforts to improve accountability and the quality of their service. Yet
limited research has been undertaken so far to collect evidence of the
effectiveness of these systems and their impact on service provision.
Below you can follow the activities, appeals and updates coming from a number of HAP Members as they attempt to provide assistance during the humanitarian crisis in Gaza. For more details please visit the HAP website.