How the Feedback, Complaint and Response Mechanism contributes to strengthening accountability

About the Webinar

This Webinar is a one-hour session ideal for M&E and Information Management practitioners who wish to learn more about the Feedback, Complaint and Response Mechanism and how ActivityInfo can be used for collecting and accessing information related to it.

In summary, we explore:

• What is the Feedback, Complaint and Response Mechanism (FCRM)?
• Why is FCRM important?
• Steps to develop appropriate FCRMs
• How to collect and access FCRM information in real-time in ActivityInfo

View the presentation slides of the Webinar.

Use the database template of the Webinar.

Is this Webinar for me?

• Are you an M&E practitioner or Program Manager who wishes to learn more about the Feedback, Complaint and Response Mechanism and see some practical examples?

Then, watch our Webinar!

About the Trainer and ActivityInfo

Ms Eliza Avgeropoulou earned her BSc from Athens University of Economics and Business, and her MSc degree in Economic Development and Growth from Lund University and Carlos III University, Madrid. She brings eight years of experience in M&E in international NGOs, including CARE, Innovations for Poverty Action and Catholic Relief Services (CRS). The past five years, she has led the MEAL system design for various multi-stakeholders’ projects focusing on education, livelihoods, protection and cash. She believes that evidence-based decision making is the core of high quality program implementation. She now joins us as our M&E Implementation Specialist, bringing together her experience on the ground and passion for data-driven decision making to help our customers achieve success with ActivityInfo.

ActivityInfo is an information management platform perfect for monitoring and evaluation, humanitarian coordination and case management. For more than a decade, the ActivityInfo team has been supporting humanitarian operations and development programmes worldwide catering for emerging needs for data collection and analysis. UN agencies, INGOS and NGOs use the platform to centralize and standardize data collection, display the impact of their activities while maintaining complete control on data access and changes. Originally developed for UNICEF’s emergency program in eastern DRC, ActivityInfo is a service provided by BeDataDriven a company based in The Hague, Netherlands.