Improving Quality of Health Care Services in Resource Limited Settings

from University of Heidelberg
Registration deadline: 10 Feb 2020 Training date: 24 Feb 2020 to 06 Mar 2020 More Information

This course focuses on practical tools and methods to improve healthcare services in low- and middle-income countries. It introduces participants to major steps and trends in healthcare quality and patient safety movements with a focus on challenges to improving quality in resource-limited settings.

Course participants learn how to adapt quality improvement tools, methods, and techniques to national and local settings with a special emphasis on managing and motivating people and designing sustainable health improvement programmes.

A two-day skills development workshop strengthens individual and team skills in evaluating the quality of health care services.

Content Overview

  • Prioritizing quality improvement: rationale, methods and examples
  • Overview of quality and safety terminology and concepts
  • Harmonizing quality improvement with local and international health system strengthening initiatives
  • Developing and implementing standards, guidelines and indicators in a healthcare service
  • Designing and implementing quality assessments using audit, accreditation and supervision
  • Personal skills development for managing teams in improving quality
  • Designing and managing quality improvement teams including quality circles, clinical guideline working groups, clinical audit, and quality improvement committees
  • Quality improvement tools such as checklists, affinity analysis, flow chart, mind mapping, fish-bone diagram, force-field analysis, prioritisation matrix, Gantt chart, control chart, and radar chart
  • Case studies of quality improvement in low and middle-income countries

Learning Objectives

By the end of the module the participants should be able to:

  • Defend the importance of improving quality in health services
  • Describe common mechanisms to improve quality of health services in resource limited settings
  • Critically analyze the use of quality improvement principles and mechanisms in resource limited settings
  • Describe current human and other resource challenges to improve health service quality Demonstrate individual and team skills in using quality improvement tools and mechanisms
Fee information:
General Admittance: € 1.500.- tropEd students: € 1.000.- Included in the course fee is a non-refundable registration fee of € 200.- Please register as soon as possible as the number of participants is limited. Unfortunately, no Scholarships are available. If the participant withdraws from the course less than 6 weeks prior: 25 % of the course fee will be charged. less than 4 weeks prior: 50 % of the course fee will be charged. less than 2 weeks prior: the whole course fee will be charged. The tuition fee does not include accommodation, insurance or other personal living costs during the stay.
How to register:

To register please follow the link to our online registration: