ILM Endorsed Management and Leadership Development Program

from Zoe Talent Solutions
Ongoing course More Information

Learning Objectives:

By the end of the program, participants will be able to:

  • Understand and intervene as Leaders to develop their team.
  • Use EQ understanding and Mental Toughness interventions.
  • Get work done through others.
  • Practise and use action centered and situational leadership.
  • Give constructive feedback and set clear performance objectives.
  • Deal with conflicts and manage the relationship with team members.
  • Coach and facilitate goal setting in teams.

Course Outline:

Module 1:

  • Key challenges
  • Making a Difference
  • The four steps of understanding
  • Mental Toughness Interventions
  • EQ Understanding and interventions
  • Self-awareness
  • Self-management
  • Social Awareness
  • Relationship Management
  • Communication Styles

Module 2:

  • Supervising People
  • Your role within your organization
  • Action Centered Leadership
  • Your role within your organization
  • Learning and Application Log
  • Situational Leadership
  • Skill / Will Matrix
  • Skill will your team
  • Skill will the tasks
  • Learning and Application Log
  • Motivation
  • Maslow’s Hierarchy of Needs
  • Types of Motivation
  • Learning and Application Log
  • Getting work done through others

Module 3:

  • Delegation
  • Barriers to Delegation
  • What should I delegate?
  • Delegation Flow Chart
  • Preparing the Brief
  • My Action Plan
  • Giving Constructive Feedback
  • SBI Model
  • Twelve Guidelines for Managing By Walking Around (MBWA)
  • Coaching
  • The Coaching Cycle
  • GROW Model
  • Goal Setting
  • Performance Objectives Setting
  • Giving Feedback as a Coach
  • Performance Conversations

Module 4:

  • Dealing with Conflict
  • Managing Conflicts
  • Conflict Mode Questionnaire
  • Having the conversation
  • Guiding employees towards the results
  • My Action Plan
  • Team Development
  • Personal or Positional
  • Understanding Teams
  • Definition of an Organizations High-Performance Teams
  • What is an Effective Team?
  • Benefits and Hinders
  • Factors/Barriers that affect Team Development
  • Cave Rescue Exercise

Module 5:

  • Team Development
  • Belbin Team Role (Team Roles & Description)
  • Belbin Self-Perception Inventory
  • Putting it all together
  • Managing your Team
  • Building the Bridge
  • Relationship plan and Personal Development Plan
  • My Action Plan
  • Leading Change & Change Management
  • Kotter’s Eight Steps
  • Presentation Skills
  • Types of Presentation
  • Rule of Three
  • Presentation Essentials
  • Qualities of a Good Presenter

Module 6:

  • Planning and Organizing
  • Principles and importance of correct planning
  • Essentials of planning
  • Planning tools
  • Personal organizing strategies to help with work-life balance
  • Strategic Thinking
  • Creative Thinking vs. Critical Thinking
  • Internal & External Strategic Analysis
  • The Strategic Planning Pyramid
  • Strategic Goal Setting
  • Turning a Strategic Plan into Great Performance

Who Should Attend:

Managers at different levels in the organization.

Fee information:
The fee for this course is $5350. Organizations can also benefit from our group discounts and Register 4 candidates for this courses while paying only for 3.
How to register:

Please register through the course page: