This case study explores the partnership between CARE International and World Vision with two mobile network operators to deliver the first humanitarian cash transfer programme to be carried out on a large scale in Zimbabwe.
The study investigates:
- The process of engagement between MNOs and CARE
- Clarity of roles between CARE/WVI as implementing agencies and MNOs
- Successes and challenges in the partnership between CARE/WVI and the MNOs
- Measures taken to manage the impact of the liquidity crisis on the programme’s objectives
Based on lessons learned, the study concludes with a series of recommendations for future cash transfer programmes.