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Since early 2025, Yemen’s humanitarian response has faced acute funding shortfalls, leading to sustained reductions in operational capacity across multiple sectors, including CCCM. Throughout Q4 2025, with support from ECHO and CERF, IOM maintained operations in 17 priority displacement sites hosting more than 132,000 individuals, while systematically phasing out from 74 other sites. As part of CCCM minimum standards, Site Management collects and refer community feedback through coordination forums. This report summarizes quarterly trends in feedback collection, referral, and outcomes across participating agencies.
In Quarter 4, 1,969 community feedback entries were received - a relative 32% increase from the baseline, and a slight increase from the 1,826 received last quarter. SNFI providers received the majority of community requests for assistance (69% of total). Requests for latrines increased this quarter and notably accounted for 72% of total WASH feedback, driven by a sharp increase from sites in Al Khukhan, Al Hodeidah.
Most feedback this quarter came from the CCCM Staff (39%), Hotline (29%), and Information Desk (29%), with Hotline down a notable 4pp from the baseline.Similar to previous quarters, feedback submitted by men and boys made up the majority (76%) compared to 24% submitted by women and girls. Women relied most on the hotline (44% of women’s feedback) as their feedback channel followed by being directly approached by CCCM staff (34%), while men preferred the information desk (31%) and mobile CCCM staff (25%).
Of the 1,545 completed referrals, 11% were successfully resolved, as reported by service providers. Whereas, 66% of completed referrals were unresolved by providers largely due to a lack of funding to respond to the communities requests.