Attachments
KEY MESSAGES
• Despite some localized improvements in 2022 MSNAs, assistance continues to cause dissatisfaction among recipients, primarily due to insufficient assistance available to cover most pressing needs.
• Across almost all MSNAs, the primary barrier hindering timely access to humanitarian assistance was the lack of clear information about available assistance. Year after year affected people report that they need straightforward information on how to register for assistance, yet collective information services remain elusive in most humanitarian contexts.
• In spite of efforts on collective complaint and feedback platforms, awareness of such mechanisms remains low in humanitarian responses, with limited progress in 2022 MSNAs compared to previous years.
• Most households in crisis-affected areas report preferring to receive information about assistance face to face or via ‘traditional’ channels, including in contexts where digital technologies are becoming common.1
• In 2022 MSNAs, self-reported priorities were primarily centered around food, livelihoods, health care services and shelter. These tend to stay remarkably stable over time in protracted contexts and in the absence of major shocks, yet these priorities are not always matched by the response.
CONTEXT & COVERAGE
In 2022, REACH implemented 23 MSNAs in collaboration with countrylevel coordination bodies and partners.
The overarching goal of MSNAs was to enhance the availability of comparable evidence on multisectoral needs, priorities, preferences and perceptions of people living in areas affected by crises in order to support humanitarian decisionmaking.
This document specifically showcases assessment results on indicators typically associated with AAP, including overall satisfaction with assistance, preferred means of communication, priority needs and assistance modality preference.
In this factsheet, results from 14 MSNAs conducted in 2022 the sampling methodology and indicators allowed for comparison, including: Afghanistan (AFG), Burkina Faso (BFA), the Central African Republic (CAR), the provinces of Tanganyika and Sud Kivu in the Democratic Republic of the Congo (DRC - TS), Haiti (HTI), Iraq (IRQ), Lebanon (LBN), Libya (LBY, covering the Libyan population, excluding refugees and migrants), Mali (MLI), Niger (NER), North West Nigeria (NGA NW)3 , the occupied Palestinian territory (OPT), Somalia (SOM), and Ukraine (UKR).