World

Inclusive Client Responsiveness: Focus on People with Disabilities and Older People

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Manual and Guideline
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Humanitarian actors recognize the lack of standard practice on the inclusion of older people and people with disabilities in humanitarian response as a current and critical gap in the sector. In recent years, the humanitarian sector has begun to more intentionally address these challenges. In response, the IRC has developed this Inclusive Client Responsiveness Guidance, which aims to address gaps in the IRC’s Client Responsive Programming specifically to strengthen inclusion of people with disabilities and older people. The Guidance consists of three sections to support staff in strengthening inclusion of people with disabilities and older people using the IRC’s Client Responsiveness approach:

  • Key concepts for designing inclusive feedback mechanisms such as accessibility and reasonable accommodation, to ensure that barriers are addressed, and feedback mechanisms are designed to be accessible to all.

  • Selection and design of inclusive feedback mechanisms that foster diversity and inclusion.

  • Monitoring access to feedback mechanisms of people with disabilities and older people through appropriate data collection and analysis.

The guidance also includes a set of resources for practical implementation, which are referenced throughout the document. For more information, questions or suggestions please contact Pauline Thivillier, Inclusion Advisor, VPRU (Pauline.Thivillier@rescue.org) or Valentina Shafina, Client Responsiveness Specialist, Governance Unit (Valentina.Shafina@rescue.org).