ReliefWeb

A few tips to help organisations cope with emergency calls

In refugee emergencies, humanitarian organisations usually experience a sharp increase in the number of telephone calls. If they continue managing calls like before, this will invariably overwhelm the staff and frustrate the callers. A few simple and inexpensive measures suffice to create a call centre. With an efficient helpline in place, organisations can reduce the number of people coming to their premises and save themselves and the refugees time and money.