Guidance on remote Child Protection service delivery - CP AoR Ukraine [EN/UK]

In response to the ongoing conflict in Ukraine, remote child protection service delivery has become essential due to significant safety, access, and operational challenges. These guidelines have been developed to ensure the continued provision of vital protection services for children and families in conflict-affected areas.

Why Remote Service Delivery is Needed:

Safety and Security Risks: Hostilities, missile strikes, and the presence of explosive remnants of war (ERWs) significantly restrict safe access to communities, especially for children. Military operations and risks of conscription further limit the movement of humanitarian staff and disrupt service continuity.

Service Availability Gaps: In many high-risk and rural areas, specialized child protection services are limited or absent. At the same time, there is a growing demand for psychological first aid (PFA) and mental health and psychosocial support (MHPSS) among displaced and highly stressed populations. Reduced government budgets have also weakened local social services.

Continuity of Care: Remote approaches help ensure children and families continue to receive essential support when face-to-face services are unsafe or unavailable. The use of digital tools, prepositioned materials, and active community engagement enables more adaptive and resilient service models.

These guidelines aim to support humanitarian actors in delivering child protection services remotely, while prioritizing safety, accessibility, and quality of care.