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MONTHLY HIGHLIGHTS
The Inter-agency FRRM helpline received a total of 21,159 calls and 3,774 new queries during September 2024 representing a 12.2% reduction compared to August 2024. 1,953 (51.7%) new queries came from females and 1,821 (48.3%) from males.
At the helpline level, 1,966 (52.1%) queries were resolved using FAQs. The remaining 1,808 (47.9%) which included requests for assistance, reports of misconduct, and urgent protection cases were referred to UNHCR and partners for follow-up and assistance. UNHCR and partners closed 1,362 Category 3 referrals (requests for assistance) during the month and this included 508 from those received and closed within the month and 854 from the previous month’s backlog across all locations. Overall, among referrals received during the month, 29.3% were resolved, 43.3% were still being actioned on and 27.4% remained unopened.
September 2024 Newsletter Nakivale Settlement registered the highest number of new queries (618) in the month. Bidibidi Settlement followed with 601 new queries; Kampala - Urban Settlement with 512 new queries; Kyaka II Settlement with 482 new queries; and Rhino Camp Settlement with 373 new queries.
Compared to August 2024, by sector, Community Based Protection registered 629 new queries indicating a 4.1% increase. This was followed by Food Assistance with 625 new queries and a 37.4% increase; Health and Nutrition with 381 new queries and a 15.1% increase; Durable Solutions (Resettlement, Local integration and Voluntary repatriation) with 363 new queries and a 17.9% decrease; General Queries with 339 new queries and a 68.4% decrease.