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MONTHLY HIGHLIGHTS
The Inter-agency FRRM helpline received a total of 25,333 calls and 4,076 new queries during October 2024 representing a 8% increase compared to September 2024. 2,187 (53.7%) new queries came from females and 1,889 (46.3%) from males.
At the helpline level, 2,195 (53.9%) queries were resolved using FAQs. The remaining 1,881 (46.1%) which included requests for assistance, reports of misconduct, and urgent protection cases were referred to UNHCR and partners for follow-up and assistance. UNHCR and partners closed 1,218 Category 3 referrals (requests for assistance) during the month and this included 574 from those received and closed within the month and 644 from the previous month’s backlog across all locations. Overall, among referrals received during the month, 37.6% were resolved, 10.6% were still being actioned on and 51.8% remained unopened.
Kampala - Urban Settlement registered the highest number of new queries (640) in the month. Nakivale Settlement followed with 632 new queries; Kyaka II Settlement with 585 new queries; Bidibidi Settlement with 523 new queries; and Rhino Camp Settlement with 402 new queries.
Compared to September 2024, by sector, Community Based Protection registered 759 new queries indicating a 20.9% increase. This was followed by Food Assistance with 467 new queries and a 25.3% decrease; General Queries with 424 new queries and a 25.1% increase; Health and Nutrition with 406 new queries and a 6.6% increase; Durable Solutions (Resettlement, Local integration and Voluntary repatriation) with 379 new queries and a 4.4% increase.