Sudan

'We are committed to listen to you' - World Vision's experience with humanitarian feedback mechanisms in Darfur

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ALNAP together with CDA have published their first of three case studies examining the question of ‘What makes humanitarian feedback mechanisms effective?’

This publication will help you understand how agency staff, but most importantly affected people and communities think about feedback mechanisms and how they experience and engage with them.
Insights featured in this case study include:

  • The key role community helpdesk focal points are playing to maintain a function feedback loop in IPDs camps in South Darfur.

  • How the location of feedback mechanisms within organisational structures affects relative leverage staff may have in responding and acting upon feedback received.

  • Concrete examples on how feedback from IDPs has been used for modifying and improving World Vision’s food assistance operations in South Darfur.

While focusing mainly on World Vision’s experience this ALNAP/CDA publication also showcases two mini-case studies exploring Oxfam America’s feedback processes in Darfur and the ways in which the World Food Programme in Sudan has been strengthening its approach to gathering and using feedback from food aid recipients.

Download the methodology of this case study and the overall research process here.