Attachments
Sudan is facing a major humanitarian crisis, with half the population—24.7 million people—requiring aid and protection. To support the response to conflict that erupted on 15 April 2023, the World Food Programme (WFP)-led Emergency Telecommunications Cluster (ETC) was activated on 25 May 2023 to provide essential connectivity and security communications services for responders across Sudan.
Overview
The Emergency Telecommunications Cluster (ETC) in Sudan conducted a user satisfaction survey from 21 October to 11 November 2025 to evaluate the performance of its services and activities.
The survey gathered feedback from humanitarian partners who rely on ETC support during the response, with the aim of identifying areas for improvement. It focused on four core services: internet connectivity, ICT helpdesk support, security communications, and coordination and information management (IM).
These services are provided to partners across seven operational areas: Port Sudan, Kassala, Kosti, Damazine, Dongola, Atbara, and Al-Gedarif.