South Sudan

Internews Humanitarian Information Service - UN House PoC 3, Juba, Central Equatoria State (Wave 1 Assessment: August 2014)

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Introduction and Overview

In August 2014 Internews launched Boda Boda Talk Talk (BBTT) in the Protection of Civilians (PoC) site known as PoC 3 in Juba. PoC 3 is the newest site and is adjacent to the United Nations Mission in South Sudan (UNMISS) UN House base that contains PoC 1 and PoC 2.

BBTT is a professionally produced recorded audio Humanitarian Information Service (HIS). In order to reflect the voices of the community, Internews recruited and trained community correspondents who themselves had been affected and displaced from their homes. The service is designed as a platform for people to discuss issues, share ideas, and ask questions of each other and humanitarian agencies operating in the PoC.

The project was rolled out following the success of the BBTT project in Tong Ping PoC, which was launched earlier in the year in February 2014; and after the successful launch of the project in UN House PoC 1 and PoC 2 in April 2014.

The HIS uses low technology ‘mini-media’ with two new 20-minute programs produced a week that are played on speakers and megaphones with USB functions. Although there are radio stations in Juba that reach the PoCs, the information produced is specific to, and contained within the PoCs, for protection reasons. The program is full of engaging content including a three-minute drama, Q&As, feature stories, music and news bulletins from NGOs. The BBTT program provides people living in the PoCs with ‘hyper local’ relevant, accurate, and timely information that helps them navigate life inside the site. The programs aim to inform, entertain, dispel rumors and reduce tensions and the correspondents act as mediators in what can be high-tension environments.

This Wave 1 assessment was conducted in August 2014, as the project was being established in PoC 3. However, most of the people who moved to PoC 3 were relocated by UNMISS from the Tong Ping PoC site and were familiar with the project and the BBTT programs that had been running there since February. Some of the community correspondents from Tong Ping also relocated to PoC 3, and the familiarity with staff, the BBTT branding, quad bike and the content helped support community acceptance and trust very quickly. Nevertheless there were a number of people displaced from other parts of the country who were less familiar with the project.

The Wave 1 assessment for all three UN house sites was conducted at the same time, but PoC3 is reported on separately due to the significant differences in living conditions, dates of sites opening, and the HIS program launch.

PoC 3 now has 14,000 people and is full to its planned capacity. 2000 to 3000 people remain in Tong Ping – some refuse to ever leave, while others are newly displaced arrivals from other parts of the country.

In total 161 interviews with individuals were collected inside PoC 3. The survey aims to inform Internews on the nature and content for BBTT, and assess people’s need for, and access to, information in a context where communication channels are limited and access outside the sites are limited. A follow-up study will be conducted approximately four months after this Wave 1 assessment, that will aim to ascertain the impact and benefit BBTT has provided individuals in the UN House PoC 3. Findings will also be compared to the HIS studies done in other sites across the country to help evaluate the best way to establish an HIS and to have the greatest impact.