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In Quarter 4 of 2025, two Site Management Partners collaborated with more than 80 Site Management staff to receive and manage community feedback across targeted locations. During the same period, Somalia’s humanitarian situation remained severe, with millions requiring urgent assistance due to the combined impacts of prolonged drought, acute food insecurity, and continued displacement. These needs persisted against a backdrop of significant operational constraints, most notably sustained funding reductions that have affected the inter-agency Complaints and Feedback Mechanism (CFM) and the wider humanitarian response. As agencies scaled down activities in response to shrinking budgets, humanitarian needs not only remained unmet but continued to escalate, leaving large segments of the population without essential services.
This quarter, 19,296 feedback entries were received - a relative 10% increase from the baseline but a slight drop compared to the 21,056 received last quarter. Sites in Baardheere recorded the largest change in total feedback volume compared to the baseline, with a relative increase of 144%. Feedback was largely related to requests for NFI kits and concerns that the Nutrition Centre is too far away. Similar district trends to last quarter persist, with top topics varying noticeably by district: Kismaayo reported nearly double the SNFI requests of other districts, Baidoa referrals were mostly to WASH providers requesting latrines and water trucking services, and Banadir and Doolow referrals were predominantly to FSL providers for food ration requests.
Of the 17,363 completed referrals, 4% were successfully resolved, as reported by service providers. 95% of completed referrals were unresolved by providers - 27pp above the baseline. Baidoa and Banadir recorded the highest unresolved referrals rate with almost all of their referrals marked as unresolvable. The main reasons provided were 'Lack of funding' and 'Being Assessed'.