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About the CCCM Program
Within Somalia, the CCCM Cluster implements site management programming across 2,039 IDP sites. This quarter, 106 Site Management staff received feedback across 474 IDP sites. There are 10 Site Management Partners working together to collect and manage community feedback. Each Site Management partner covers a different number of sites and therefore, manages varying amounts of community feedback with: ‘IOM’ covers 340 sites & 9,864 tickets, ‘DRC’ covers 73 sites & 348 tickets, ‘PSA’ covers 18 sites & 161 tickets, ‘MRDO’ covers 19 sites & 116 tickets, and ‘SCC’ covers 2 sites & 87 tickets.
Updates & Context
In Q3 2024, armed inter-clan conflicts displaced around 150,000 people, mainly in Galmudug and Jubaland, with many fleeing to towns like Bashiro, Ceel Buur, and Waajid (OCHA, July 2024). The situation is exacerbated by climate events, disease outbreaks, and economic stagnation, leading to heightened humanitarian needs. Approximately 3.6 million Somalis (19% of the population) faced IPC AFI Phase 3 (Crisis) or worse, with 2.9 million in Phase 3 and 724,000 in Phase 4 (Emergency) between July and September 2024 (IPC 09/24).
Within Somalia, CCCM Cluster implements site management programming across 2,039 IDP sites. This quarter, 106 Site Management staff received feedback across 474 IDP sites.
There are 10 Site Management Partners working together to collect and manage community feedback. Each Site Management partner covers a different number of sites and therefore, manages varying amounts of community feedback with: ‘IOM’ covers 340 sites & 9,864 tickets, ‘DRC’ covers 73 sites & 348 tickets, ‘PSA’ covers 18 sites & 161 tickets, ‘MRDO’ covers 19 sites & 116 tickets, , and ‘SCC’ covers 2 sites & 87 tickets.
- Engagement: 10,655 tickets received this quarter. This is a relative increase of 12%, compared to the 9,532 received last quarter. Of the total feedback, FSL (48%), SNFI (27%), and WASH (19%) received the most.
- The People: 86% of feedback was submitted by women. This represented a relative increase of 4% in women’s participation compared to the last quarter. Representatives from vulnerable households submitted 79% of the total feedback received.
- Resolution: 25% of the 5,975 completed referrals were reported resolved by service providers. This is a relative decrease of 36% in feedback resolution compared to last quarter. Another 53% received responses from providers but the feedback couldn’t be resolved. The top reason why feedback could not be resolved was due to a ‘Lack of Funds’.
- Expiration: 22% of the 5,975 completed referrals went unresponded. Service providers were relatively 10% less likely to respond to community feedback than last quarter. SNFI had the highest rate of expiry (47%) compared to FSL which had the lowest rate of expiry (13%).