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In Quarter 1 2026, 3 Site Management Partners worked together with more than 80 Site Management staff receiving & managing community feedback. This quarter, 9,594 feedback entries were received - a relative 47% drop from the baseline and a notable decrease from the 19,296 received last quarter. Sites in Doolow recorded the biggest change in total feedback volume when compared to the baseline with a relative decrease of 67%. Feedback was largely related to 'Food Ration' and 'SCOPE Card'. Despite the overall drop in feedback, similar district trends to previous quarters persist, with Kismaayo reporting nearly double the SNFI requests of other districts, whereas Baidoa referrals were mostly to WASH providers requesting latrines and water trucking services, and Banadir and Doolow referrals were predominantly to FSL providers for food ration requests.
Most feedback this quarter came from the following feedback channels: Mobile Outreach (67%), Information Desk (22%), and Hotline (11%). The majority (97%) of people gave feedback on behalf of their household, a smaller percentage represented someone else (2%), or their community (1%) when providing feedback. A high share of feedback was from women and girls (88%) and vulnerable households was consistent with previous periods. Top topics were broadly similar across demographic groups, likely because people often report on behalf of their household. However, beyond the top three sectors, women, girls, and vulnerable households reported a wider range of issues, including more requests for health and protection support.
Of the 5,223 completed referrals, 4% were successfully resolved, as reported by service providers. Overall resolution rate shifted 20pp below the baseline with referrals about Mobile Money Transfer and Water trucking topics recording the highest resolution rates, 20% of 173 referrals and 16% of 543 referrals respectively. Almost a third (29%) of completed referrals were marked as unresolved by providers - 43pp below the baseline. Banadir recorded the highest unresolved referrals rate of 53% - 9pp below the location's baseline. The main reasons provided by service providers in Banadir were still 'Being Assessed' and 'Lack of funding' to resolve request. These reasons were largely given to topics such as requests for increased 'Food Rations' and support for more 'Latrines'.