Attachments
In alignment with the Humanitarian Country Team’s (HCT) commitment to addressing Post-Delivery Aid Diversion, particularly under Action #6: Accountability to Affected People (AAP) Reporting, the new feedback and complaints analysis report has been introduced. This report highlights complaints and feedback received by humanitarian organizations in Somalia, collected in an aggregated model. This inaugural report summarizes data from the first quarter of 2024 and will provide monthly analysis going forward. While the current report primarily utilizes existing datasets established by organizations independently, it marks the beginning of our efforts towards inclusivity and accountability. Moving forward, we aim to expand our data collection to incorporate an agreed technical standard and dataset to improve Complaints and Feedback Mechanism (CFM) analysis in Somalia.