Attachments
In line with the Humanitarian Country Team’s (HCT) commitment to addressing Post-Delivery Aid Diversion (PDAD), particularly under Action #6: Accountability to Affected People (AAP) Reporting, a new feedback and complaints analysis report has been introduced. This report and its corresponding dashboard, which can be found here, consolidate complaints and feedback from humanitarian organizations in Somalia using an aggregated model and summarize data from the second quarter of 2024.
Since the HCT endorsement in May 2024, Technical standards for the CFM Aggregator Model have been shared with humanitarian partners for incorporating into individual CFMs. With support from the Technical Steering Committee under the CEA Task Force, a number of humanitarian partners have adopted the standards including the agreed datasets. It is important to note that the findings in this report reflect data contributed by sixteen (16) agencies, up from six (6) in Q1. Moving forward, we aim to expand the number of contributing agencies to further improve Complaints and Feedback Mechanism (CFM) analysis in Somalia.