Attachments
IDP Site Complaints Feedback Overview
The CCCM cluster established a standardized complaints feedback mechanism (CFM) in July 2020 with the objective of uniformly capturing key complaint data which can be analyzed by humanitarian partners. This monthly snapshot highlights important IDP complaint-related trends and tendencies for locations where CCCM partners are active. Stakeholders can also access the cluster’s real-time CFM dashboard for further data analysis.
CFM Online Dashboard (https://bit.ly/3jKcytf)
The CCCM Cluster is currently in the process of updating its complaints feedback mechanism through introducing Zite Manager. Zite Manager will support CCCM partner in providing more organized referral tracking and action monitoring assisting partners and clusters in diagnosis bottlenecks that June exist in the feedback loop. The first half of 2023 will see more CCCM partners adopting the software with the CCCM Cluster CFM dashboard eventually transitioning into a page.
Zite Manager Online Dashboard (https://bit.ly/3Ijaw1B)