In May 2016, the World Humanitarian Summit (WHS) brought together 9,000 participants representing governments, civil society organisations (CSOs), non-governmental organisations (NGOs), private sectors, and academia with the intention of generating new initiatives to better serve the world’s most vulnerable populations. A key development from the WHS was the Grand Bargain, which brings together donors and humanitarian organisations in an effort to provide more assistance to those in need while simultaneously improving the effectiveness and efficiency in which that assistance is provided. As such, the Grand Bargain has acted as an impetus for humanitarian actors to commit to greater accountability to affected populations (AAP).
Since 2016, humanitarian actors, with the support of the Nigerian government, have provided assistance to millions of individuals in the Northeast state of Borno. However, there is limited information on community perceptions of humanitarian assistance in northeast Nigeria, which could limit the provision of relevant and inclusive aid to affected communities in the region. The need for quality AAP information in Northeast Nigeria is further compounded by the COVID-19 pandemic, which has increased the number of people in need of urgent assistance in the Northeast by 2.7 million (from 7.9 million at the beginning of 2020 to 10.6 million since the start of the COVID-19 pandemic).
In order to fill the identified information gap on community perceptions on the humanitarian response, REACH developed an AAP assessment, focusing on perceptions around five key AAP themes: 1) awareness of humanitarian service delivery; 2) fairness/inclusion of the humanitarian response; 3) feedback modalities within the humanitarian response 4) relevance of humanitarian interventions 5) respect of affected populations by humanitarian service providers as perceived by the community. The assessment also explored aspects of protection concerns and barriers to accessing aid.
This assessment intends to gather a more robust understanding of settlement level perceptions in targeted local government areas (LGAs). By doing so, it is aimed to inform the humanitarian response on community perceptions of service delivery to enable a more community-centred and responsive approach.
REACH carried out a mixed methodology assessment, consisting of 351 key informant interviews (KIIs) across 245 settlements and 6 focus group discussions (FGDs) with beneficiaries, across 8 LGAs that have received assistance (Jere, Kala/Balge, Konduga, Mafa, Maiduguri, Mobbar, Monguno, Ngala) from March 22-31, 2021. LGAs were selected on the basis of having received aid in the 3 months prior to data collection and accessibility for data collection. See the methodology section on page 8 for more information.
KIs reported on the settlement level and therefore the findings relate to the proportion of assessed settlements with a given response. Both the quantitative findings (KIIs) and qualitative findings (FGDs) should be considered indicative only.