Attachments
Within Mozambique, IOM and its partner GSB implement site management programming across 11 districts in northern and central Mozambique, with support from CERF, USAID, and UK Aid. The operational and geographical scope of CCCM was further reduced in Q4 as operational focus was shifted to Mudea, a new area of operation after increased conflict. As part of CCCM minimum standards, Site Management in Mozambique collect and refer community feedback through coordination forums. This report summarizes quarterly trends in feedback collection, referral, and outcomes across participating agencies. It aims to understand how the CFM is used by the affected population, unpack service
What feedback was Received?
- In quarter 4, 1,404 pieces of feedback were received - a relative 21% increase compared to the baseline of 1,165. Requests for NFIs, shelter support and food assistance remain the top feedback topics received. There are notable location-level differences in the types of requests: sites in Mueda accounted for the majority of SNFI and WASH services requests —particularly a lack of water points—than any other district, while sites in Metuge provided more feedback about food assistance and drove the increase in requests for hygiene kits.
Who provided feedback?
- Most feedback this quarter came from the Mobile Outreach (77%), Information Desk (22%), and Group Meeting or Activity (1%), with Information Desk up a notable 15pp from the baseline. The majority (50%) gave feedback on behalf of their household, a smaller percentage represented their site (36%), or their community (10%) when providing feedback. Women and Girls provided 58% of feedback submitted, a drop in participation of 3 percent points (pp) from the baseline. Across genders and vulnerability groups, requests for NFIs, food assistance, shelter, and request for water points made up the top four issues for both men and women indicating consistent requests across the population.
What Referrals were Resolved?
- 49% of the 2,033 completed referrals were resolved this quarter, 8pp below the baseline. Only 1% of referrals expired without a response from the service provider. The other 50% were marked as unresolved by providers largely due to a lack of funding and no available agency to fulfil the request.