Attachments
About the CCCM Program
Within Mozambique, in Cabo Delgado and Nampula, IOM and partners implement site management programming across IDP sites and areas through an area-based approach. This quarter marked a continued shift, in line with the changes made during the previous quarter, with the transfer of sites in southern Cabo Delgado to the authorities and communities, reducing IOM’s presence as a site management agency, including the operation of Zite Manager as a complaint and feedback mechanism. This transition aligns with the long-term goal of strengthening local ownership and sustainability as humanitarian actors progressively hand over operations to local entities. During this period, Zite was used to collect complaints and feedback mainly across 22 areas and sites in four districts where IOM CCCM continued its site management activities: Ibo, Macomia, Muidumbe, and Mocimboa da Praia. Local partners played a crucial role in sustaining the CFM in these areas. In Mocimboa da Praia, the implementation of the CFM was supported by ASMOG, while in Macomia and Muidumbe, PRONANAC provided critical support. ASMOG and PRONANAC are IOM’s local CCCM partners. Follow-up activities also continued in southern Cabo Delgado, focusing on feedback collected before the handover of sites. IOM coordinated with its partners to ensure that complaints from these areas were addressed, leading to concrete responses and solutions for the affected populations.
Updates & Context
According to IOM’s Displacement Tracking Matrix (DTM), as of June 2024, Northern Mozambique has 577,545 internally displaced persons (IDPs) and 610,732 returnees displaced between 2017 and 2024 in Mozambique. Displaced communities face property loss, disrupted social networks, and increased protection risks, worsened by limited access to basic services. This combination of insecurity and disaster-induced displacement diminishes protective capacities, impacting individual, family, and community well-being. Ongoing conflict and natural hazards are expected to increase acute food insecurity, with projections rising from 2.6 million to 3.3 million people affected between October 2023 and March 2024. (IPC 2024)
During this period, Zite was used to collect complaints and feedback mainly across 22 areas and sites in
four districts where IOM CCCM continued its site management activities: Ibo, Macomia, Muidumbe, and Mocimboa da Praia. Local partners played a crucial role in sustaining the CFM in these areas. In Mocimboa da Praia, the implementation of the CFM was supported by ASMOG, while in Macomia and Muidumbe, PRONANAC provided critical support. ASMOG and PRONANAC are IOM’s local CCCM partners.
- Engagement: 985 tickets received this quarter. This is a relative increase of 47% compared to the 671 received last quarter. Of the total feedback, SNFI (50%), FSL (29%), and WASH (8%) received the most.
- The People: 64% of feedback was submitted by women. This represented a relative increase of 14% in women’s participation compared to the last quarter. Representatives from vulnerable households submitted 26% of the total feedback received.
- Resolution: 23% of the 1,813 completed referrals were reported resolved by service providers. This is a relative decrease of 32% in feedback resolution compared to last quarter. Another 56% received responses from providers but the feedback couldn’t be resolved. The top reasons feedback could not be resolved were ‘No Agency /Service’ and ‘Can’t resolve’.
- Expiration: 21% of the 1,813 completed referrals went unresponded. WASH had the highest rate of expiry (31%) compared to SNFI, which had the lowest rate of expiry (18%).