Attachments
Executive Summary
This report is based on the May-June 2024 findings of an assessment of Community Feedback Mechanisms (CFMs) implemented to collect and respond to the concerns of internally displaced persons (IDPs), populations affected by climatic events, refugees and returnees in Cabo Delgado, Nampula, Sofala, and Zambézia. The research combines quantitative and qualitative data to provide a comprehensive understanding of the knowledge, use, and perceptions of CFMs by the communities targeted for humanitarian assistance.
Main findings
The findings show that 75% of respondents are aware of CFMs, but distrust (36%) and fear of retaliation (24%) hinders usage. Popular feedback channels include humanitarian workers and the Emergency Response Hotline (Linha Verde 1458). Key concerns were requests for assistance (34%) and access barriers (30%). While 71% received responses, 40% were dissatisfied, mainly due to lack of transparency and unclear replies. Despite mixed experiences, 64% plan to use CFMs again, highlighting trust but a need for better communication and follow-up.