Attachments
OPERATIONAL ISSUES 27%
In July, discussions primarily focused on payment delays and uncertainty surrounding future assistance. Issues with appeals and verification further intensified concerns, as many refugees believed these processes were contributing to the delays in receiving payments. Many refugees rely on this assistance, which deepens their financial challenges. Some refugees shared their experiences with mobile teams that visited for on-site data verification, mentioning communication difficulties. Other topics discussed included the impact of temporary protection status on receiving payments, where to submit applications for the first time, and whether those who had received aid in other countries could still qualify for assistance in Moldova.
In August, many refugees questioned the eligibility and registration process with UNHCR, particularly about updating personal information like passport details. They sought clarity on the timeline for receiving assistance and expressed uncertainty about aid eligibility criteria, especially concerning temporary protection status. There were also discussions about payment timing and the duration funds would remain available on cards, revealing inconsistencies in payment arrivals. Confusion about August payments continued, with mixed reports on whether individuals received funds. Refugees also highlighted concerns over insufficient communication, including missed SMS notifications and reliable hotline information.
In September, refugees raised questions regarding their registration status for UNHCR financial assistance and the rules of updating their personal information, such as address changes. There were also reports of missed SMS notifications about payment statuses, along with concerns over delayed or missing payments and confusion about the timing of these payments, particularly with the potential end of assistance looming in December 2024.
Additionally, refugees sought contact information for UNHCR offices and shared their experiences with the financial assistance program, discussing the conditions for receiving cash assistance.