Jordan + 3 more

The UNHCR Helpline Service: Jordan - September 2020

Format
Infographic
Source
Posted
Originally published
Origin
View original

Attachments

UNHCR Jordan has one of the largest refugee helplines in the world, answering over 300,000 calls per month. Since its inception in 2008, staff on the helpline have responded to over 10 million calls, to date. The system uses Interactive Voice Response (IVR) technology, where automated information is delivered on key topics, while 11 dedicated staff are available for more complex and emergency calls.