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337,334 Syrian refugees, and 23,483 Iraqis and refugees of other nationalities have received winter cash assistance until January 2019.
3,398 patients were received in Rukban clinic on the North East border, with 71 referrals to Jordanian hospitals. The clinic is operated jointly by UNHCR, UNICEF and UNFPA.
133,895 refugees received monthly cash assistance in January, of which 126,072 were Syrians, 5,671 were Iraqi and 2,152 were of other nationalities.
PROTECTION
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UNHCR runs 40 helpdesks across the country as part of community outreach, where refugees are able to approach UNHCR with any legal or protection issues they may have – they can also approach our registration centre in Amman. During January, 805 families were assisted with issues ranging from lack of cash assistance, gender based violence, regularization of status, and resettlement.
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UNHCR Jordan has one of the largest refugee helplines in the world. The Helpline answered 424,513 calls in January. Since its inception in 2008, UNHCR staff on the helpline have responded to over 3 million calls. The system uses Interactive Voice Response (IVR) technology, where automated information is delivered on key topics, while 14 dedicated staff are available for emergency calls. Calls mainly regarded the following issues: Basic Needs Assistance, including Cash Assistance (83%), Registration (8%), Resettlement (5%) and other issues (4%).
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In January 2019, UNHCR provided counselling to 411 beneficiaries at UNHCR’s registration centre in Amman. UNHCR also assessed 77 vulnerable cases of various nationalities (Syrian, Iraqi, Yemeni, Sudanese, and Somali etc.) concerning their eligibility for Urgent Cash Assistance (UCA). 67 cases for the UCA were approved.