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Jordan Refugee Response: Inter-Agency Coordination Briefing Kit - February 2017

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This Briefing Kit is intended to provide basic information on coordination structures and processes for newly arriving partners and their staff. In most cases, more detailed information is available by following the links provided. This Kit is limited in scope to inter-agency coordination within the refugee response. It does not cover the Government’s procedures and structures, beyond its leadership in the response.

To keep the Kit useful and relevant for its target audience, your comments and suggestions are appreciated and should be sent to Yukiko Koyama (

The Kit is updated every six months. More detailed and updated information is available online, including through:

I. Introduction

What is the Refugee Response in Jordan?

Under the leadership of the Government of Jordan and coordinated by UNHCR, the refugee response is a collaborative effort between the donor community, UN agencies, international and national NGOs, community-based organizations, refugees and Jordanian communities to address identified needs of refugees in Jordan. All levels of the Government of Jordan are engaged in the response, from the Office of the Prime Minister, the Ministry of Foreign Affairs, the Ministry of Interior (MoI) and the Ministry of Planning and International Cooperation (MoPIC), to the line ministries working with the sectors, and the governorates and municipalities in the refugee-affected areas. In 2014, the MoI created the Syrian Refugee Affairs Directorate (SRAD), which is the main government entity for coordination of refugee issues in the country.

What is the Jordan Response Plan (JRP)?

At the national level, the main framework and the primary strategic document for the refugee response is the Jordan Response Plan to the Syria Crisis (JRP), led by the MoPIC. In 2014, the Government of Jordan established the Jordan Response Platform for the Syrian Crisis and 11 Task Forces to articulate the JRP for 2015. In 2015, the Platform and the Task Forces led to undertake a comprehensive vulnerability assessment and to prepare the rolling of JRP for 2016 – 2018. Like the JRP 2016 – 2018, the JRP 2017 - 2019 has two pillars: Refugees and Resilience, and it is a call for collective action to better support Syrian refugees and Jordanian people, communities and institutions, ensuring that critical humanitarian measures and medium-term interventions are properly integrated, sequenced and complemented. The implementation of the Plan is guided by the Jordan Response Platform for the Syria Crisis (JRPSC), under the leadership of the Government of Jordan. For more information please see: