During October 2016, the Iraq Internally Displaced Persons Information Centre (Iraq IIC) handled 5,525 calls, pushing the total number of calls handled by the call centre past 43,000.
By the end of the month, 99.8% of calls were classified as closed.
During this reporting period, the top three caller locations were Erbil, Anbar, and Baghdad, accounting for 16%, 15%, and 13% of the total number of calls respectively. While Kirkuk had previously held a spot in the top three caller locations for the past eight months, its position dropped to sixth place in October.
As experienced since the start of 2016, calls requesting information on cash dominated the lines accounting for 32% of all calls in October.
Of these calls, 17% were made from displaced communities in Erbil, 15% Sulaymaniyah, and 13% in Baghdad. The priority cash needs for female callers were food (27%), shelter (25%), and health (23%). Of the 48 single female-headed households that called requesting information on cash assistance, all requested multi-purpose cash, citing help paying rent as a key need.
Consistently jostling between first and second place for priority needs of callers since August, food security calls accounted for 30% of all calls in October. During this month, the majority (25%) of food calls were made from Dahuk, followed by Ninewa (20%). Of calls made by females, 23% requested information on food security – a drop of two percentage points compared to September – ranking food as the second-highest concern for female callers in October.
Maintaining its position in the top three call breakdown by subject held since January 2016, calls relating to Government services accounted for 21% of total calls in October. Of these calls, the majority of callers (24%) requested information on the Government cash grant, citing food (31%), shelter (30%), and health (12%) as priority needs for cash assistance. Outside of cash assistance, the next highest priority need cited by callers requesting clarification on Government services was information on compensation for assets damaged through conflict, accounting for 10% of Government-related calls, followed by information on return to home areas retaken by authorities, accounting for 7% of Governmentrelated calls. In October, 1% of Governmentrelated calls were related to salaries.
- UN Office for the Coordination of Humanitarian Affairs
- To learn more about OCHA's activities, please visit https://www.unocha.org/.