During January 2017, the Iraq Internally Displaced Persons Information Centre (Iraq IIC) handled 5,787 calls. Top three caller locations in January were Ninewa (21%), Erbil (18%) and Dahuk (13%).
Food accounted for 32% of all calls, with 41% of such calls seeking information on why names were removed from distribution lists, and 36% seeking information on food assistance registration. IDPs made 92% of food calls from Erbil (28%), Dahuk (27%) and Ninewa (23%). Returnees made 2% of food calls from Ninewa (59%), Anbar (16%) and Salah al-Din (9%). Queries and feedback on WFP’s mobile money services Asia Hawala and transfer modalities SCOPE accounted for 6% and 1% of total calls related to food, respectively.
Calls for cash made up 23% of all calls, citing shelter (63%), health (46%) and food (38%) as primary needs. Requests for cash for education dropped three-percentage points from 9% last month to 6% this month. Top three locations for cash were Erbil (24%), Ninewa (13%) and Salah al-Din (13%). Callers were advised on ways to register for assistance assessment and trends were forwarded to partners.
Calls for Shelter/NFIs accounted for 10% of total calls – a fall of four percentage points compared to last month - and 88% of these callers requested winterisation items. Top three caller locations for shelter were Ninewa (32%), IDP camps (31%) and Erbil (10%). An additional 7% were emergency requests by IDPs in Ninewa: Al Hamdaniya (49%), Mosul (29%) and camps in Zones West and East (22%). Callers were advised on how to register for assistance assessment and trends were forwarded to partners.
Protection-related calls accounted for 7% of calls, with requests for information on legal assistance topping at 64%, of these callers 30% called from camps in Anbar, Kirkuk and Ninewa, 24% from out-of-camps settings in Ninewa and 8% from outof-camps settings in Dahuk. All requests for legal assistance were referred to legal hotline numbers
- UN Office for the Coordination of Humanitarian Affairs
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