Iraq IDP Information Centre Report, January 2017

During January 2017, the Iraq Internally Displaced Persons Information Centre (Iraq IIC) handled 5,787 calls. Top three caller locations in January were Ninewa (21%), Erbil (18%) and Dahuk (13%).
Food accounted for 32% of all calls, with 41% of such calls seeking information on why names were removed from distribution lists, and 36% seeking information on food assistance registration. IDPs made 92% of food calls from Erbil (28%), Dahuk (27%) and Ninewa (23%). Returnees made 2% of food calls from Ninewa (59%), Anbar (16%) and Salah al-Din (9%). Queries and feedback on WFP’s mobile money services Asia Hawala and transfer modalities SCOPE accounted for 6% and 1% of total calls related to food, respectively.

Calls for cash made up 23% of all calls, citing shelter (63%), health (46%) and food (38%) as primary needs. Requests for cash for education dropped three-percentage points from 9% last month to 6% this month. Top three locations for cash were Erbil (24%), Ninewa (13%) and Salah al-Din (13%). Callers were advised on ways to register for assistance assessment and trends were forwarded to partners.

Calls for Shelter/NFIs accounted for 10% of total calls – a fall of four percentage points compared to last month - and 88% of these callers requested winterisation items. Top three caller locations for shelter were Ninewa (32%), IDP camps (31%) and Erbil (10%). An additional 7% were emergency requests by IDPs in Ninewa: Al Hamdaniya (49%), Mosul (29%) and camps in Zones West and East (22%). Callers were advised on how to register for assistance assessment and trends were forwarded to partners.

Protection-related calls accounted for 7% of calls, with requests for information on legal assistance topping at 64%, of these callers 30% called from camps in Anbar, Kirkuk and Ninewa, 24% from out-of-camps settings in Ninewa and 8% from outof-camps settings in Dahuk. All requests for legal assistance were referred to legal hotline numbers