During February 2017, the Iraq Internally Displaced Persons Information Centre (Iraq IIC) handled 4,415 calls. Internally displaced persons (IDPs) made 83% of these calls while returnees (10%), refugees (2%), members of host communities (5%) and representatives of NGOs (less than 1%) accounted for the rest of the calls during the month. Of the total calls, 30% were requests for assistance, 66% were requests for information, and 4% were complaint and feedback calls. Top three caller locations were Ninewa (54%), Dahuk (12%), and Erbil (11%).
Requests for information on food assistance accounted for 28% of all calls, 38% of which were about removal from distribution lists, 33% were about food registration, and 9% were feedback that food vouchers were not enough to cover needs.
IDPs made 88% of food calls from Ninewa (42%), Dahuk (30%), and Erbil (16%). Returnees made 5% of food calls from Ninewa (94%), Anbar (3%), and Diyala (2%). Host community (2%) food calls were mostly from Ninewa (84%). Queries on WFP’s cash and food distribution mechanisms, accounted for 2% and 1% of total food calls, respectively.
Calls for cash assistance accounted for 20% of total calls, with shelter (35%), health (31%), and food (25%) cited as primary needs. Top three locations for cash were Ninewa (40%), Erbil (19%), and Sulaymaniyah (13%). Operators advised callers about registration modalities and trends were forwarded to partners. Calls for cash for education dropped three-percentage points from 6% in January to 3% this month.
Calls for shelter/NFIs accounted for 12% of total calls – an increase of two-percentage points compared to January. Winterization items (88%) were noted as a top priority need. Ninewa (71%), Dahuk (9%), and Erbil (8%) were top caller locations. IDP emergency requests for shelter (7%) came from Ninewa (79%), Erbil (3%), and Ninewa IDP camps (18%). Operators advised callers how to register for assistance assessments and trends were forwarded to partners.
- UN Office for the Coordination of Humanitarian Affairs
- To learn more about OCHA's activities, please visit https://www.unocha.org/.