Attachments
GUARANTEEING RIGHTS AND PROTECTION IN GUATEMALA
Since February 2024, the Office of the Ombudsperson (PDH) in Guatemala, with the support of the United Nations Refugee Agency (ACNUR), has implemented a new service model through "PDH Mobile" units. These units aim to strengthen the protection and access to rights for refugees, asylum-seekers, displaced Guatemalans, including returnees, among other vulnerable populations.
This initiative deploys eight mobile units and one speedboat on key routes and prioritized communities, extending coverage to remote and hard-to-reach areas the national territory. The project aims to bring PDH services closer to vulnerable populations in prioritized spaces, enhancing assistance, guidance, and complaint reception, ensuring effective access to fundamental rights and essential public services. The mobile units are located in the departments of Peten, Izabal, Chiquimula, Jutiapa, Huehuetenango, San Marcos, and Alta Verapaz.
Within the project implementation, Departmental PDH offices have included the mobile units in their annual operation plan. This has expanded their presence to remote communities and municipalities, reaching more vulnerable populations. This initiative is funded by the PDH, which is covering 85% of the mobile units' operational costs. Its objectives have been integrated into the institution's work plan, ensuring long-term sustainability.
UNHCR has supported the project through technical strengthening and the organization of capacity building for PDH staff, improving the effectiveness of protection services. In October 2024, the first National Meeting of PDH Mobile was held, bringing together UNHCR and PDH teams from the implementation territories to share good practices and experiences.
UNHCR accompanies the mobile units and coordinates field activities for the provision of specialized services.