Attachments
Inter-agency CBCM
The inter-agency Community-based Complaints Mechanism (CBCM) is a process that works to ensure that communities receiving UN support and services can raise their SEA allegations involving the UN personnel who deliver these services, to the relevant UN authorities through transparent complaint and feedback mechanisms (CFMs) based on Standard Operating Procedures (SOPs) for the referral of SEA allegations.
CBCM, as such, is not a physical “thing” –such as a new CFM, an office, or a call centre– but rather connects and complements the agency CFMs that already exist, while now integrating SEA allegations to link them with the due assistance referral pathways to ensure that allegations are investigated and survivors receive assistance as soon as an allegation is received.
The aim of an inter-agency CBCM is that a complainant can go to any complaint channel with a complaint about any organization and his/her complaint will reach the appropriate AFP for investigation and followup.