On 25th March 2015, a state of natural disaster was declared by the Chilean government following destructive flooding in the north of the country. For several days, communications structures in the regions of Antofagasta, Atacama and Coquimbo were cut off, affecting the response capacities of humanitarian responders.
TSF deployed a team from its Regional Base for the Americas and the Caribbean (ROAC) alongside partners from the United Nations Disaster Assessment and Coordination (UNDAC) to support the Chilean government and the Home Office in their response efforts.
Telecommunications play a key role in humanitarian response, providing enhanced in needs assessment, coordination and reporting. TSF managed logistics coordination, equipment maintenance, data analysis and information management throughout the duration of the deployment, harmonising the response capacities and efficiency amongst populations in the most affected areas.
Priority telephone calls were also provided to a number of beneficiaries who had been unable to contact their families since the flood had hit.