Synopsis:
The Implementation of the Social Accountability Framework (ISAF) empowers local communities and promotes dialogue with service providers to improve the quality of local public services provided by commune administrations, health centres and primary schools.
1,020,497 citizens and officials took part in a dialogue to identify issues affecting the quality of services and to develop action plans to address them over the last four years. The implementation of these action plans led to the improvement of services provided by 470 communes administrations and Sangkats, 379 health centres and over 2k primary schools used by over 3.7 million people, including 1.3 million children.