Site Management Support (SMS) - Site Management Sector ToR

OBJECTIVE

The overall objective of the Site Management Support agency is to assist designated local authorities to improve the living conditions for the refugees in sites & collective settlements (registered refugee camps, makeshift settlements, extension areas, spontaneous sites and other areas requiring site management services) and ensure access to adequate assistance and protection.

RESPONSIBILITIES

The RRRC’s Camp in Charge appointed officers (CiCs) have been tasked by the Bangladeshi authorities to perform site management and site administration duties in the Rohingya refugee sites. The main responsibility of the Site Management Support (SMS) agency is to support the designated officials from national authorities in the conduct of site management activities at site level. The SMS agency reports to local authorities at camp level, to the Site Management Area Coordination Focal Point at operational level, and is a member of the Site Management Sector.
Under the framework of the Rohingya Crisis Joint Response Plan and the Site Management Sector strategy, the SMS agency will support the CiC and designated officials in the sites under their responsibility through:

1. Supporting the designated CiC/local authority in coordination of services at site level, including through mapping of site-level service provision and standards, identification of priority gaps and needs according to relevant Sector standards and referring to concerns to the Area Coordination Focal Point and Site Management Sector, coordination of day to day activities including co-chairing of and providing administrative support for appropriate camps/site-level partner coordination meetings, where meetings are chaired by CiC/local authorities (SMS agencies should chair meetings where not), highlighting priority needs and gap within the designated locations.

2. Collating and managing core information in the site, including but not limited to service provision and standards, site layout, population figures, governance structures, community leaders, contacts of service providers and sharing them with the CiC/local authorities as well as the Area Coordination focal point and the Site Management Sector as needed.

3. Monitoring of service provision and humanitarian standards in the site, and regularly providing this information to CiCs/local authorities and to the Area Coordination focal point, Site Management Sector, and other Sectors as relevant

4. In coordination with the CiC and local authorities, setting up or reinforcing governance and community participation structures, ensuring meaningful representation and voice for men/women, boys/girls, minority groups, and persons with specific needs.

5. Working with relevant partners and in coordination with CiC and local authorities to ensure that the refugees are informed on the assistance and services available in the camps/site and how to access them, including through establishment of information desks and through community outreach, and are aware of mechanisms to make complaints and receive feedback

6. Promoting and facilitating accountability towards target population including through the establishment of complaints and feedback mechanisms, and the promotion of two-way communication, in partnership with the CiC and local authorities.