Attachments
About the SMSD Program
Within Bangladesh, IOM and DRC implement CFM through Site Management programming across 17 Refugee camps with support from ECHO, PRM, FCDO, DFAT, and Japan. This quarter, 127 CFM staff received feedback. DRC manages the CFM in Camps 8E, 8W, 10, and 12. IOM manages the CFM in all other camps mentioned in this report.
Updates & Context
From July to September 2024, Rohingya refugee camps in Cox’s Bazar, Bangladesh, encountered challenges that impacted stability, safety, and basic living conditions. The monsoon season brought heavy rains and landslides, causing significant damage to shelter and infrastructure— leaving many families exposed to weather risks and increasing the demand for emergency assistance. Violent clashes between organized criminal groups also became more frequent across several camps, affecting activities and participation. During the reporting period, political and civil unrest in Bangladesh added to these challenges by restricting communication, Internet connectivity, and humanitarian staff access to camps—disrupting routine and regular operations. The camps continued to receive new Rohingya arrivals fleeing the conflict in Myanmar, with temporary arrangements straining the already limited resources and basic support needs.
Rohingya Response:
Within Bangladesh, IOM and DRC implement CFM through Site Management programming across 17 Refugee camps with support from ECHO, PRM, FCDO, DFAT, and Japan. This quarter, 127 CFM staff received feedback. DRC manages the CFM in Camps 8E, 8W, 10, and 12, and IOM manages the CFM in all other camps mentioned in this report.
- Engagement: 29,610 tickets received this quarter. This is a relative increase of 2% compared to the 29,152 received last quarter. Of the total feedback, Site Development (33%), Site Management (24%), and Shelter & NFI (22%) received the most.
- The People: 33% of feedback was submitted by women. This represented a relative increase of 3% in women’s participation compared to the last quarter. Representatives from vulnerable households submitted 17% of the total feedback received.
- Resolution: 15% of the 10,944 completed referrals were reported resolved by service providers. This is relatively unchanged from the same resolution rate last quarter. Another 85% received responses from providers but the feedback could not be resolved. The top reasons feedback could not be resolved were ‘Pending’ (45%), ‘Not Prioritized’ (19%), and ‘Can’t Resolve’ (14%).
- Expiration: 1% of the 10,944 completed referrals went unresponded. Service providers were relatively 97% more likely to respond to community feedback than last quarter.