Attachments
Background
The Afghanistan Community Voices and Accountability Platform is an inter-agency tool to systematically collect/collate, analyze and respond to community feedback and complaints across the humanitarian response in Afghanistan (following the Humanitarian Programme Cycle). This platform is designed to help the HCT, ICCT, RHT and individual humanitarian aid organizations to make decisions and adapt programming by providing insights into the current needs and challenges of crisis-affected people. This platform will enable humanitarian aid partners to regularly track programme quality and accountability, and address appropriate responses.
The Afghanistan Community Voices and Accountability Platform is established using “do no harm” principles and accompanied by a Standard Operating Procedure (SOP) that supports the responsible management of community feedback and complaints data. The SOP builds on the existing guidance for the management of data, including the Inter-Agency Standing Committee (IASC) Operational Guidance on Data Responsibility in Humanitarian Action1 and Afghanistan Information Sharing Protocol. The implementation of this platform will be thoroughly guided by the SOP to ensure the safe, ethical and effective management of data shared by crisis-affected communities.