Operations Center Manager (Related to Emergency Response Disaster Management)

The Philippine Red Cross (PRC) is the country’s leading humanitarian organization, with a vast network of 102 chapters across Luzon, Visayas, and Mindanao. Guided by our seven fundamental principles—humanity, impartiality, neutrality, independence, voluntary service, unity, and universality—we aim to protect and uplift the dignity of vulnerable communities.

Job Purpose:

As the Operations Center Manager, you will serve as the head of the PRC Operations Center, supervising day-to-day transactions and ensuring real-time monitoring of disasters, accidents, and emergencies. You will be responsible for staff scheduling, performance evaluations, budgeting, policy implementation, and continuous improvement of the center's functions.

Key Responsibilities:

• Lead and supervise the Operations Center team, including scheduling and performance evaluation.
• Monitor disasters and accidents via various communication channels (e.g., email, text, calls, 143 hotline).
• Propose and implement improvements and projects for the Operations Center.
• Prepare timely reports for top management and the PRC Chairman.
• Manage the Operations Center budget and ensure expenses align with allocated resources.
• Ensure proper filing systems for all reports and communications.

Qualifications:

• Bachelor’s Degree in a related field.
• Extensive experience in field/disaster operations.
• Proven leadership experience, including coaching and mentoring teams.
• Strong communication and interpersonal skills for engaging with stakeholders at all levels.
• Excellent problem-solving, analytical, and decision-making abilities.
• Experience with humanitarian/non-profit organizations, particularly the Red Cross/Red Crescent, is preferred.

Competencies:

• Core Values: Focus, Fast, Friendly, Flexible, Forward-looking.
• Managerial Competencies: Managing Staff Performance, Project Management.
• Functional Competencies: Strategic Direction, Leadership, Mentorship.

Why Join Us?
At PRC, you’ll be part of a dynamic team dedicated to making a meaningful impact on Filipino communities. With a supportive environment that fosters collaboration, innovation, and growth, your contributions will help us deliver life-saving services to those in need.

What’s in it for You?

• Competitive compensation recognizing your hard work.
• HMO coverage starting Day 1 and Accident Insurance Benefit.
• Allowances during the probationary period (Rice & Medical).
• Humanitarian allowance upon regularization.
• Paid time off (15 Sick Leave & 15 Vacation Leave).

Job Location: PRC National Headquarters, Mandaluyong City