IT Manager, BRAC Ghana

BRAC International is Hiring! Join BRAC International to create opportunities for people to realise their potential.

Position: IT Manager (National candidates are requested to apply)

Job Location: Accra, Ghana

About the Role:

Responsible for strategic and operational alignment between IT and Business of country operation to meet the growing needs of the organization, to serve the programmes within country to design IT operation and lead IT team strategy. The Manager will supervise the IT team, support the implementation and management of critical systems including BInsight, sbiCloud, ERP, and various enterprise applications, and provide strategic direction for IT growth in alignment with the organization’s mission.

Key Responsibilities:

• Ensure IT service management for the country office and field level operations are maintained with industry standard and procedures for in-house/outsourced applications and infrastructure.
• Provide technical support to project team in the development of online/digital data collection and management system of projects and ensure the alignment with central digital data management system both at country as well as BI level. Collaborate with BRAC International's Technology Team for alignment on global standards and implementations.
• Identify new requirements, prepare proposals, outline activities, budgets and schedulers for information technology projects. Ensure timely and cost-effective implementation of all IT projects for Ghana.
• Lead or support the rollout of new IT initiatives, including ERP and BInsight deployment, system upgrades, and process automation. Monitor and evaluate IT project timelines, risks, and deliverables.
• Responsible for data analysis and generating dynamic and high-quality reports and dashboards as per internal (program management and supervisory team) and external (such as donors, partners, and government) needs.
• Plan, design, and manage the deployment of highly available cloud IT infrastructure and associated support services, including networks, servers (Linux and Windows), storage, security and systems applications.
• Coordinate the analysis and troubleshooting of performance and availability of all systems and networks across the enterprise.
• Manager hardware procurement and support for the entire functional and programs users PCs, Laptops, mobile devices etc., data backup, and adequate internet bandwidth availability. Ensure Monitoring of all devices through MDM.
• Drive capacity building of the country programs and functions users, lead country IT for existing services and objectives. Prepare training plan and review training materials. Conduct and follow up end user capacity building and refreshment programs.
• Proactive support to internal and external audit team for the resolution of IT issues or observations.

Special Responsibilities for AIM Program IT Deliverables:

• Work closely with BI Technology team, AIM system implementation partners and country AIM and M&E teams to implement the digital strategy and work with the teams to adapt their processes and products accordingly.
• Perform AIM system configuration, forms/tools development, report design and administration as part of IT Support Service. Ensure IT operational support services for Ghana.
• Oversee the AIM project monitoring and MIS, as well as building capacity of relevant monitoring and programme staff members to collect, collate and analyse data to produce various reports including data visualization for evidence- based decision making.
• Update the Project Management Information System (MIS) to have systematic data collection, management and packaging; ensure validity, reliability, timeliness and quality of all data/ information.

Safeguarding Responsibilities

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of the safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Academic Qualifications:

• Graduate in Computer Science/Computer Engineering. Major / Concentration in Software Engineering and Database Management.

Required Skills, Competencies & Knowledge:

• Strong requirement analysis, analytical thinking, and problem-solving abilities.
• Proficiency in use case and test case design, with a solid understanding of quality assurance processes.
• Experience in developing IT security policies and assurance frameworks.
• In-depth understanding of digital product lifecycles, emerging technologies, and the business drivers behind them.
• Insight into digital transformation trends, industry impacts, and global best practices
• Demonstrated drive, adaptability, resilience, and the ability to perform under pressure.
• Ability to work effectively in remote, multi-time zone, and cross-functional team environments, as well as in-person settings.
• Proactive in building connections and engaging stakeholders to gather insights and share knowledge.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, non-technical language for diverse audiences.

Experience Requirements:

• At least 3 years of proven experience in Software Development, IT Project Management, IT Service Management, and related fields.
• Strong domain expertise and hands-on IT service support experience in the NGO/Development sector.
• Solid experience in preparing Scope Documents, Use Cases, Test Cases, UML Diagrams, and managing SQL Database Systems.
• Extensive skills in software requirement analysis for core operational areas including Accounts, Finance, HR, Payroll, Procurement, Inventory, Fixed Assets, Proposal Tracking, Budgeting, Fund Management, Project Management, and Monitoring.
• Experience in developing and implementing digital solutions such as MEAL systems, DFA platforms, agent banking, and mobile banking applications will be considered an added advantage.

About BRAC International:

BRAC International (BI), a leading non-profit organization, is on a mission to empower people and communities facing poverty, illiteracy, disease, and social injustice. Our vision is to create a world free from exploitation and discrimination, where everyone has the opportunity to realise their potential. We design proven, scalable solutions that equip people with the support and confidence they need to achieve their potential.

BRAC was founded in Bangladesh in 1972 and over the last five decades has grown to become one of the world’s largest non-governmental organisations (NGOs), reaching over 100 million people. We started our first international operation by venturing into Afghanistan in 2002, building on lessons from our work in Bangladesh to support a nation devastated by war. Currently operating in 16 countries across Asia and Africa. Born, proven and led in the Global South, BRAC International brings a unique Southern perspective and commitment to continuous learning, providing a depth of insight, experience and evidence to meet the needs of diverse communities with humility and courage across Asia and Africa. To learn more about BRAC International, please visit (www.bracinternational.org.com)

Our Core Values:

Integrity: We approach our work with honesty and integrity.

Innovation: We innovate and iterate to improve our impact.

Inclusiveness: We foster inclusion to reach those who need it most

Effectiveness: We strive for effectiveness to better serve people in poverty