Ukraine Cash Consortium MEL Manager

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster and hardship in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within - Now, and for the future.

Program / Department Summary

Mercy Corps is responding to the Ukraine emergency since the escalation of armed conflict across the country in February 2022. The attacks set off a wave of displacement internally and into the countries along Ukraine’s western borders. The Ukraine response has three programmatic pillars which feature in each proposal but are not limited to: 1) Multi-Purpose Cash Assistance (MPCA; where markets permit and in-kind where cash distributions are not feasible), 2) Small grants to local civil society organizations and 3) Protection information and services. Some of this work is in consortium, collaboration with local partners, or independently. Mercy Corps is also supporting local NGOs and other civil society actors currently supporting displaced populations, as well as those in Ukraine sheltering in place. In addition to working directly in Ukraine, Mercy Corps’ Ukraine Response is currently also working in Poland and Romania, and may expand work to Moldova as well. As Mercy Corps pursues its objectives in the region it will continue to assess the security situation in areas of potential operation, with an eye towards the logistics of possible programmatic interventions and positioning going forward.

General Position Summary

The Ukraine Cash Consortium Monitoring, Evaluation, and Learning (MEL) Manager will lead MEL at a cross-consortium level for the $100 million, 1-year, BHA-funded Ukraine Cash Consortium (UCC). Mercy Corps is the consortium lead and will be working closely with the two other consortium members, Norwegian Refugee Council, and People in Need. The Consortium has three purposes, the first and largest is Multipurpose cash assistance, the second is NFI assistance where markets cannot meet needs through cash provision, and the third is protection coordination, advocacy, and awareness raising.

The UCC MEL Manager will develop and oversee the implementation of the Mercy Corps’ part of the UCC’s Activity Monitoring, Evaluation, and Learning Plan (AMELP). They will develop a clear MEL workplan for the Mercy Corps-specific components, stemming from the overall consortium level AMELP. The MEL Manager will represent Mercy Corps at the consortium level MEL Working group and other relevant sector-specific working groups in Ukraine (such as cash MEL, PDM and others). They will supervise the Mercy Corps Cash Consortium MEL team, ensure appropriate staffing levels, and support the team and local partner MEL staff with adequate professional development opportunities such as training on MEL and MEL technologies.The Consortium MEL Manager is also responsible for leading the systems, strategy, and actualization of the recruitment, onboarding, and development of Mercy Corps MEL teammates for the UCC program, ensuring they have the skills needed to perform their roles at a high level, and have opportunities for growth within and outside the team. As part of Mercy Corps’ Senior Leadership team, the MEL manager will lead on ensuring that data is available at key decision-making meetings, and will promote use of the data for learning and adaptive management practices at all levels of decision making. The MEL Manager will be responsible in ensuring data privacy, data security and data quality requirements are met for MEL data, overseeing DQAs and making appropriate systemic adjustments as needed. The UCC MEL Manager will identify opportunities for deeper learning, and working closely with the program team, initiate evaluations, documentation, case studies and other forms of documentation to support knowledge generation and sharing. Lastly, the Consortium MEL Manager will co-represent the needs and priorities of MEL alongside the MEL Director at UCC coordination meetings and UCC MEL working groups. There is another MEL manager role, titled MEL and Data Analysis Manager, that will lead on partner grants and other non-UCC MEL works, and also report to the MEL Director. These two manager positions will be expected to coordinate and work closely together to support a unified approach to MEL across programs and geographies.

Essential Job Responsibilities

Strategy & Vision

  • Work with the Ukraine Response MEL Director in setting the vision and MEL strategy for the BHA-funded Ukraine Cash Consortium Program.

  • Lead and coordinate the development of Ukraine Cash Consortium MEL Plan and SoP using existing Mercy Corps resources and developing new ones, that include clear step by step guidance, processes, roles and responsibilities on all relevant MEL activities. This will be done alongside MEL teammates from consortium partners.

  • Work with the Learning and Analysis Manager to establish and develop appropriate data and information management systems for program data. Ensure appropriate data flows from consortium partners.

  • Work with the Learning Manager and consortium members in the creation of the Ukraine Cash Consortium Learning Agenda and action plan for carrying out that agenda.

Managing The Cash Consortium MEL System

  • Build a MEL team capable of building, operating, and maintaining a high-volume and high-quality Cash and goods MEL system that is aligned and coordinated with consortium partners.

  • Ensure the UCC consortium MEL system produces high quality outputs including timely and accessible indicator results, accessible and useful analysis for program teammates and senior leaders, simple and quality MEL inputs for reporting, processes and events for broad engagement with indicator and analysis results for adaptive management across program stakeholders.

  • Ensure quality remote monitoring practices are used in instances where in-person monitoring is not possible for MC teammates or enumerators.

  • Ensure the UCC program adheres to Mercy Corps’ MEL best practices, including adherence to the MEL policy standards

Team Management

  • Set up systems and lead approach to hiring, orienting, supervising, and building skills of UCC MEL, Data Analysis and Automation, and Learning teammates in a way that supports both quality MEL results and career development for MEL teammates.

  • Oversee designing and delivering MEL Tech trainings for teammates and enumerators, and consortium partners on CommCare and PowerBI

  • Assist UCC MEL team members with information, tools, and resources to improve performance & reach team, response, and global objectives.

  • Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews with direct reports.

  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence and feel comfortable in their roles and in sharing their opinions on progress, improvement, and concerns.

  • Proactively ensure that team members operate in a secure environment and are aware of all relevant Mercy Corps policies.

Organizational Learning

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Participants

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

Four Senior MEL Officers, Data Analysis and Automation Lead, Evaluation Specialist


Reports Directly To: MEL Director

Works Directly With: Program Managers, Consortium Partner MEL focal points, Learning Manager , Heads of HR, Operations, Finance, and other support departments, Regional PaQ Advisor, Global MEL Team

Knowledge and Experience

  • Required:

  • BA/S or equivalent in development studies, research methods, statistics, economics, social sciences, monitoring and evaluation, project management, engineering or other relevant field.

  • 7+ years of experience building or operating MEL systems in humanitarian programs, including 3+ of those years in a management role

  • Experience working with BHA

  • Experience working with MEL for cash and voucher assistance programming

  • Experience with remote monitoring

  • Proven use of technology for MEL functions

  • Demonstrated experience in engaging cross-sectoral/response leadership in the use of data for performance measurement, decision-making, adaptive management, and advocacy

  • Demonstrated understanding of intermediate statistics and ability to summarize and make predictions from multiple data sets.

  • High degree of computer literacy; Excel, Word, and Powerpoint or equivalent skills are essential.

  • Excellent oral and written English skills

  • Preferred:

  • MA/S in relevant field strongly preferred.

  • Experience working in a Consortium

  • Experience with theoretical and practical background in M&E and skilled in participatory qualitative and quantitative M&E methodologies and techniques

  • Knowledge of Core Humanitarian Standards and Experience applying them in MEL work.

  • Proficiency in Ukrainian or Russian Languages

Success Factors and Transferable Skills

Any skills you have gained through education, volunteer, work, or life experience that are relevant for the position will be considered. Be sure to fully explain transferable skills and success factors and how they apply to this position in your cover letter.

The ideal candidate will have a strong curiosity for understanding and working effectively within the complex cultural, political, security and social environment of Ukraine. The Consortium MEL Manager will be an excellent communicator, multi-tasker, and able to work and lead a team in ambiguous situations. The successful candidate will be focused on team-building and capacity-building of national staff; be a strategic thinker, and maintain a sense of humor.

Living Conditions / Environmental Conditions

The position is based in Lviv, Ukraine with a contingent possibility of relocation to Poland and Romania. Accommodations are being defined and access to services – medical, electricity, water, etc is in place but may change depending on the situation. This position requires travel to surrounding countries, as security permits. Given the emergency context, this position requires exceptional work schedules, including evenings and weekends.

Diversity, Equity, and Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world's most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.**

How to apply

Apply here