Gender Based Violence (GBV) Case Coach Officer

The GBV Case Coach Officer will lead the development and roll out of the GBV Coaching Program and conduct regular coordination, monitoring and reporting to assess impact and adjust approaches as required. The coaching program will primarily target UNHCR partners, governmental, non-governmental and community GBV actors, with a focus on building existing local capacities, in locations impacted by insecurity and internal displacement in Cabo Delgado. S/he will broadly contribute to enhancing the national system on GBV response, the technical support required will largely focus on strengthening knowledge of target actors on GBV core concepts and service delivery, with a focus on case management (with integrated psychosocial interventions) for GBV survivors and community engagement capacity.

Please also note that engagement under a UNHCR affiliate scheme is subject to proof of vaccination against COVID-19.


  • Conduct a capacity assessment of GBV case management services and GBV community engagement focal points, using tools that consider global GBV guidelines and standards, in order to develop a GBV coaching curriculum that responds directly to identified needs on the ground. Share findings of the GBV case management capacity assessment with UNCHR and GBV coordination mechanisms.
  • Based on existing coordination and referral pathways information, and in coordination with UNHCR and the GBV AoR, map GBV response actors to participate in the GBV coaching program, especially as part of a core cohort or trainers to roll out capacity building internally their organizations.
  • Based on results of the capacity assessment and desk review of existing capacity building tools develop GBV case management and GBV community engagement capacity building packages, adapted to the context, and in line with global GBV guidelines. The packages should include training of trainers’ curriculum, facilitation guides, monthly learning sessions content, GBV case management supervision tools and guidance, as well as tools for self-learning and monitoring learning outcomes.
  • In coordination with the UNHCR Protection team, and based on robust and inclusive planning, lead the roll out of the GBV coaching curriculum in the field, ensuing regular monitoring, feedback, and adaptation as required. Implementation should harness a training of trainers, peer learning, self-care and age, gender, and diversity inclusive approach. The GBV Coaching Program modules for case workers should include robust learning related to GBV information management systems for case management, in accordance with agreed information management systems in the context.
  • Coach and monitor the rollout of monthly learning sessions for GBV caseworkers and community focal points led by trained GBV trainers in field locations, providing positive and supportive supervision guidance.
  • Develop capacity for the ongoing supervision of GBV case management, providing positive and supportive supervision approaches in a safe and inclusive learning environment. Support GBV case management supervisors to roll out case supervision tools, especially those that monitor survivor centred skills, knowledge, and attitudes of GBV case workers.
  • Conduct a review of existing national level GBV service delivery protocol, in particular for case management and referral protocols (including to health, legal, psychosocial and safety support), in line with global GBV case management guidelines and a survivor-centered approach. The review should result in a report with clear recommendations for strengthening protocols and filling any identified gaps in guidelines for GBV case management at national level.
  • Where possible, and based on feasibility, adapt capacity building packages into a remote approach, based on existing remote GBV case management capacity building toolkits, especially to include GBV case management actors in vulnerable hard-to-reach locations of Cabo Delgado.
  • Monitoring learning outcomes, in relation to the improvement of GBV knowledge, skills and attitudes, based on established quality assurance criteria.
  • Draft a final report of the GBV Coaching Program with results, recommendations and the finalized GBV Coaching toolkit for wider dissemination.
  • Work closely with the UNHCR Protection team to provide guidance on GBV case management and community engagement, and participate in GBV coordination mechanisms, coordinating in particular with government and NGO GBV service providers, and learning opportunities on the ground with UNHCR.
  • Contribute to the UNHCR GBV case management and community engagement strategic direction in Cabo Delgado, guided by results and learning from the GBV Coaching Program.

How to apply

Submission of Applications: ▪ Applicants are invited to apply online and complete the mandatory motivation letter. For help with logging in to the MSRP External Portal, or with online applications, please contact the HR Unit well before the deadline to allow sufficient time for any technical problem to be resolved. External vacancies are posted on the external UNHCR website - – Careers – Career opportunities – Other Opportunities – Vacancies – sort by Location or search by Job Opening number. ▪ Not signed, incomplete and late applications will not be accepted. Only shortlisted candidates will be contacted. Shortlisted candidates will be required to sit for a written test and/or oral interview. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees). ▪ The evaluation of applicants will be conducted based on the information submitted during the application. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. ▪ UNHCR strongly encourages qualified female applicants to apply. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms gender, disability, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. All applications will be treated with the strictest confidentiality. ▪ UNHCR has a zero-tolerance policy against Sexual Exploitation and Abuse (SEA). SEA is unacceptable behaviour and prohibited conduct for UNHCR personnel. It constitutes acts of serious misconduct and is therefore grounds for disciplinary measures, including dismissal. Any concerns or suspicions about a possible case of SEA should be reported immediately to the Inspector General’s Office (IGO) at or through the online complain form at or by confidential fax: +41 22 739 73 80. ▪ For any technical problems encountered during the online application, please send an email to the below email address titled “Online VA Query-your name and surname”. Human Resources Maputo