Emergency Response Programme Officer (ERO)

Closing date

Department: Emergency Response

Location: Athens

Start date: 15th February

Duration: 6 months (with possibility of extension)

Reports to: Emergency Response Coordinator

Leads & Supervises: NA


Lighthouse Relief (LHR) is a non-religious, non-political, non-profit humanitarian organization with the mission of providing dignified immediate and long-term relief to those experiencing displacement. We use a sustainable, participatory approach, that is driven by those we serve.

LHR) was founded on the Greek island of Lesvos in September 2015, mobilising to provide an emergency response to arriving refugees. Thereafter, LHR expanded to support vulnerable groups such as children, women and youth on the mainland of Greece. Today, Lighthouse Relief is focused on providing psychosocial support to residents of Ritsona Refugee Camp, and on providing support to refugees and asylum seekers experiencing homelessness in Athens through our Streetwork Project.

Position Summary

The Emergency Response Officer (ERO) will play an important role in LHR’s Streetwork team in Athens. The position will focus on assisting people experiencing homelessness or living under precarious conditions, as well as identifying vulnerabilities on the street.

The ERO will lead the outreach activities and take responsibility for safe and effective conduct of all team members when the Emergency Response Coordinator or Social Worker are not present. The ERO will be able to address and solve problems that may arise whilst on shifts in a smooth way, and will be able to take action in stressful situations. The ERO will lead the outreach three times a week and will work closely with the Intercultural Mediators for Farsi and Arabic, Social Worker, as with the ERC. ERO will always act in the best interest of the people we are supporting.

Together with the Emergency Response Coordinator, the Officer will establish safety protocols and ensure that they are being followed and updated. The ERO will work from the office regularly and from home if necessary. Coordination and consistent communication with all the team’s members will be crucial for the development of the role.

Key responsibilities

  • Lead assessments on site - identify vulnerabilities and consider a holistic approach, share the relevant information with the Social Worker to be able to have a general overview of the case;

  • Update safety protocols and risk assessments on a monthly basis with the support of the Emergency Response Coordinator;

  • Support the Social Worker with case management, referral pathways and follow up;

  • Update referral list every three months by contactacting all stakeholders and providing a situational report of actors in the area of operation;

  • Be able to provide accurate and updated information to beneficiaries through continuous learning, reading and training ( Asylum procedures, documentation, public services, etc);

  • Follow up on beneficiaries and show active interest in all the cases, always in line with LHR policies and procedures;

  • Provide general information/situation from the street to contribute in the project development;

  • Bring new ideas to the program and active participation to improve the service;

  • Together with ERC will deliver the induction for new staff and volunteers;

  • Together with Intercultural Mediators book medical appointments for beneficiaries, informing beneficiaries and tracking patients appointments;

  • Collect data for the different services and update the Streetwork trackers;

  • Coordinate and ask for volunteers when needed;

  • Deliver emergency Non-Food Items during the outreach;

  • Check and order Food Items when needed for the outreach;

  • Together with the team, lead the NFIs monthly general distribution;

  • Explore public/private services actively, share the information with the team and, update information in the excel documents;

  • Deal with difficult and stressful situations in the street in an efficient and professional way;

  • Share information from shifts and beneficiaries and make decisions together with the team for the best interest of the beneficiaries;

  • Build strong relationships quickly and effectively with a wide variety of people;

  • Support the team as needed on short notice and irregular work schedule.



  • Minimum age 25 years

  • At least two years experience in working with a NGO in Greece with refugees, asylum seekers, displaced persons and vulnerable groups in an emergency setting

  • Ability to adapt to a multicultural context and work cross-linguistically

  • Cultural awareness and ability to build strong relationships quickly and effectively with a wide variety of people

  • Valid driving license for manual transmission

  • Excellent level of English, both written and spoken

  • Proven ability to work well in a high pressure and ever-changing emergency environment, in a professional way

  • Proven strong leadership skills in high pressure situations

  • Able to work independently and with a low level of supervision

  • Strong communication, negotiation and coordination skills

  • Knowledge of Asylum procedures (documents, registrations, cash card program, etc)

  • Good working knowledge of MS Word and Excel or similar

  • Ability to work with individuals who have difficulty expressing their needs

  • Problem solving, critical thinking and decision making skills

  • Attentive to detail and driven by the need to deliver results for beneficiaries

  • Fast learning and willingness to self-improve

  • Ability to compromise, negotiate and work well with others

  • Excellent interpersonal and organizational skills

  • Willingness to work on an irregular schedule and in short notice tasks

  • Valid work visa for the Schengen area


  • Languages: Greek, Farsi, Arabic or French are a distinct advantage

  • Up to date First aid qualification

  • Candidates who are already in Greece preferred


  • 6 months contract with possibility of extension (one month probationary period)

  • Net salary 820 euros/month

As the responsibilities listed here cannot be exhaustive, the position holder may be required to undertake other duties that are broadly in line with the above key responsibilities.

How to apply

To apply, please send your CV and cover letter, including contact information of at least one referee with the subject title “ER Officer Application” to and by January 28th.