El Salvador

Head of Operations (Latin America and the Caribbean)

Closing date

Position Title : Head of Operations (Latin America and the Caribbean)

Duty Station : San Salvador, El Salvador

Classification : Professional Staff, Grade P4

Type of Appointment : Fixed term, one year with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 20 October 2021

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

  1. Internal candidates

  2. External female candidates:

  3. Candidate from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Cuba; Fiji; Gabon; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People's Democratic Republic (the); Latvia; Libya; Luxembourg; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states of IOM and female candidates.


The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Under the overall supervision of the Regional Director for Latin America and the Caribbean, the direct supervision of the Chief of Mission, El Salvador, and the technical supervision of the USRAP Program Advisor in Washington, D.C., and in close coordination with the Resettlement and Movement Management (RMM) Division, the relevant Units in Headquarters (HQ), the relevant Regional Director(s), the Chiefs of Missions in the areas of the Latin America, the Manila Administrative Centre (MAC), and the Panama Administrative Center (PAC), the successful candidate will be responsible for the overall management of movement operations activities in Latin America and resettlement projects in the USRAP Latin America portfolio.

Core Functions / Responsibilities:

  1. In coordination with the relevant Regional Directors and Chiefs of Missions, the USRAP Global Coordinator and Senior Program Advisor in Washington, D.C., and RMM in Geneva, develop and/or strengthen movement operations and resettlement projects in Latin America to ensure all necessary movements within and from Latin America are carried out effectively.

  2. Guide and/or supervise country Movement Operations Managers, Movement Operations Officers and Operations Associates to ensure existing operational resettlement procedures are streamlined and standardized, develop new operational procedures, share effective practices, problem solve where necessary, and maintain a high level of quality in refugee movements across Latin America.

  3. Work with respective Movement Operations Managers, Movement Operations Officers and Operations Associates, IOM Country Administration, and IOM HQ to ensure the smooth workflow and implementation of Resettlement Programs in all relevant countries in Latin America, including stimulating dialogue, acting as a liaison, spearheading mediation, and directing problem solving, where needed.

  4. Liaise and consult with host governments, resettlement countries, US Embassy Refugee Coordinators, UNHCR, the US Resettlement Support Center for Latin America, and other partner organizations on the implementation of programs throughout Latin America. In this respect, help resettlement countries, host governments, and partners achieve their goals in managing challenges through meetings, information sharing, and joint program planning, in coordination with Regional Directors and Chiefs of Missions.

  5. Ensure that training of IOM Movement Operations personnel in the region are included in program planning and ongoing activities and are in line with global program developments and new technical requirements. Oversee staff development and succession planning, taking into consideration global program needs.

  6. Serve as Project Manager for Regional USRAP Resettlement Programs and oversee bookings for US Special Immigrant Visa applicants globally. In this role, coordinate activities closely with the USRAP Global team in Washington, D.C., including the USRAP Global Coordinator, USRAP Senior Program Advisor and Medical Health Global USRAP Coordinator, with an overall objective of harmonized management of US resettlement processes in Latin America, and coordinate with relevant Country Offices and the Refugee Processing Center (RPC) for SIV bookings. In relation to staff training and development and succession planning, work closely with the USRAP HR-Business Partner.

  7. In coordination with USRAP Global, Regional RMOs, Chiefs of Missions and the Manila Financial Support Unit, plan, create, monitor and report on budgets for programs in Latin America according to donor and resettlement country requirements. Following budget approval, implement activities in line with budget availability and operational efficiency and advise on potential administrative, budgetary, and financial consequences of developments in the missions’ operational activities.

  8. Assist RMM and the USRAP Global Management Team in developing methodologies to meet new technical requirements and improve movement operations activities implemented by IOM.

  9. Advise the Regional Directors, Chiefs of Missions, RMM, the USRAP Global Management team and other movement operations program contacts on the status of ongoing programs, trends, situations of interest, and recommendations for program policies.

  10. Request and analyze data prepared by Operations supervisors across the region on movement operations activities and departures from Latin America. Present statistical and narrative reports to resettlement countries, IOM HQ, donors and governments in the region. In coordination with USRAP Global, regional offices, Country Offices and relevant HQ units, present an annual plan regarding movement operations activities in Latin America.

  11. Represent the Organization and promote IOM’s Regional Strategy in meetings, workshops, and international conferences, and, as required, write reports, presentations and background documents on behalf of the USRAP.

  12. Pro-actively implement fraud prevention measures in all aspects of program delivery in accordance with IOM policies and Bureau of Population, Refugees and Migration (PRM) Fraud Prevention and Mitigation Measures. Bring to the attention of the relevant Chief(s) of Mission, Regional Director(s) and USRAP Global Coordinator any non-compliance of staff or other areas of concern and provide plans for improvements that will maintain the integrity of resettlement in Latin America.

  13. In locations in Latin America where IOM has no Country Offices, manage movement operations activities to ensure movements occur in an efficient and effective manner. Provide guidance as needed on operational, management and staff issues in refugee camps.

  14. Monitor the administrative and logistical support provided by missions to the USRAP and other relevant programs in Latin America.

  15. Analyze and interpret IOM guidelines in conjunction with country specific legislation to ensure programs are implemented in a manner that is complementary to a variety of situations, including local legal, cultural, geographic, and historic issues.

  16. Perform such other duties as may be assigned.

Required Qualifications and Experience:


• Master’s degree in Social Science, International Relations, Regional Studies, Business Administration, or a related field from an accredited academic institution with seven years of relevant professional experience; or

• University degree in the above fields with nine years of relevant professional experience.


• Experience in resettlement programs;

• Supervisory/management experience in USRAP, including significant exposure/experience with RSC or related activities such as case creation, pre-DHS processing, case work, and out processing; and,

• Experience supervising/managing USRAP activities in remote areas.


• Sound knowledge of program implementation and familiarity with IOM’s administrative, financial, and business rules and practices; and,

• Knowledge of Worldwide Refugee Admission Processing System (WRAPs).


IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written). Working knowledge of

Spanish is desirable.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database


Required Competencies:

Values - all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 3

Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3

Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 20 October 2021 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to: www.iom.int/recruitment

Posting period:

From 07.10.2021 to 20.10.2021

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: VN 2021 244 Head of Operations (Latin America and the Caribbean) (P4) San Salvador, El

Salvador (57203848) Released

Posting: Posting NC57203849 (57203849) Released