Org. Setting and Reporting
UNRWA Field Offices generally have two Deputy Directors reporting directly to the Director of UNRWA Affairs.
The Deputies will each manage a substantive portfolio of programme or operations responsibilities. The
operations portfolio will typically require management and oversight of finance, human resources,
procurement, logistics, IT, etc. Depending on field specificity, the Director of UNRWA Affairs may split the
portfolios in varying configurations to meet field needs. The Deputy Director will contribute to the Field’s
strategic and operational plans and budgets, guide and direct specialist staff, respond to emerging needs,
manage staff performance and ensure optimal use of resources. Deputy Directors will liaise with external
interlocutors including UN country teams, host government representatives, the refugee community and others.
Deputy Directors may be assigned as Acting Director of UNRWA Affairs during the absence of the Director of
UNRWA Affairs and, as such, assume full responsibility and accountability for the management of the Field.
- Is responsible for the management of the Field operations cluster which includes finance, administration,
human resources, procurement & logistics, and/or other functions and is the principal adviser to the Field
Director on these functions; depending on field specificity, the Director of UNRWA Affairs may split the portfolios
in varying configurations to meet field needs;
- In close collaboration with other senior staff in the Field, ensures the development, preparation, coordination
and monitoring of Field Plans (Strategic and Annual Operational) and Budget, Medium-Term Strategy for the
operations functions in his/her Field, ensuring integrated approach to the management of operations services
and exercising decision-making authority over human and financial resources and capital assets of the Field, in
line with UNRWA regulatory framework and SPARE principle;
- Provides support and advice to the Director of UNRWA Affairs in implementing the Agency’s reform plans;
leads the implementation of pertinent reform initiatives in his/her organizational cluster; coordinates the work of
cross-functional teams to achieve field-wide outcomes and promotes integration of cross-cutting issues into the
field operation service framework;
- Provides guidance and support to senior administrative staff in his/her own area; mentors and evaluates for
training purposes, as necessary;
- Liaises with government and local authorities to ensure their cooperation in facilitating the Agency’s
operations; assists the Director of UNRWA Affairs in managing and promoting inter-agency and donor relations;
- As assigned, acts for the Director of UNRWA Affairs during his/her absence, with full responsibility for the
management of the Field, and reporting to the Commissioner-General USG and/or Deputy Commissioner-
- Where applicable, acts as the Field security focal point and liaises with the Agency’s Director of Security and
Risk Management and the Office of Security and Risk Management in the Field, where available;
- Undertakes relieving assignments and performs other related duties as may be required by the Director of
UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of
Communication, Working with People and Drive for Results apply by default. Default managerial
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competencies may apply.
Professionalism: Shows pride in work and in achievements; demonstrates professional competence and
mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and
achieving results; is motivated by professional rather than personal concerns; shows persistence when faced
with difficult problems or challenges; remains calm in stressful situations.
Leadership: Strong managerial/leadership skills; demonstrated flexibility in leadership by performing and/or
overseeing the analysis of complex human resources, financial, administrative or management policy and
programme issues; proven record of building and managing teams and creating an enabling environment,
including the ability to effectively lead, supervise, mentor, develop and evaluate staff and design training/skills
enhancement initiatives to ensure effective transfer of knowledge/skills; tact in negotiating skills; good
judgment and decision-making skills; demonstrated ability to provide leadership and commitment to the goal
of achieving gender balance in staffing.
Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority
activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources
for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and
actions as necessary; uses time efficiently.
Managing performance: Delegates the appropriate responsibility, accountability and decision-making
authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately
judges the amount of time and resources needed to accomplish a task and matches tasks to skills; monitors
progress against milestones and deadlines; regularly discusses performance and provides feedback and
coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the
development and career aspirations of staff; appraises performance fairly.
Vision: Identifies strategic issues, opportunities and risks; clearly communicates links between the Organization’s
strategy and the work unit’s goals; generates and communicates broad and compelling organizational
direction, inspiring others to pursue that same direction; conveys enthusiasm about future possibilities.
Communications: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from
others and responds appropriately; asks questions to clarify and exhibits interest in having two-way
communication; tailors language, tone, style and format to match the audience; demonstrates openness in
sharing information and keeping people informed.
Technology Awareness: Keeps abreast of available technology; understands applicability and limitations of
technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness
to learn new technology.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely
valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal
agenda; supports and acts in accordance with final group decision, even when such decisions may not
entirely reflect own position; shares credit for team accomplishments and accepts; joint responsibility for team
For guidance on how to prepare for competency-based interviews:
Advanced university degree (Master’s or equivalent) from an accredited educational institution in one of the
Agency’s operations academic fields (such as Business or Public Administration, International Relations, Law,
Finance, or Human Resources Management or related areas) supplemented by studies in management; a firstlevel
university degree in combination with two additional years of qualifying experience may be accepted in
lieu of an advanced university degree;
At least 10 years of progressively responsible relevant experience in operations management.
At least six years of professional experience managing large-scale, multi-sector operations at managerial level
in a large governmental or international commercial organization, working at international level outside one’s
A minimum of 2 continuous years of relevant international experience outside UNRWA, and
outside the country(s) of which the candidate is a national or holds citizenship, a passport or a
national identity number.
Knowledge of activities of UNRWA operations and services (Desirable)
Knowledge of Middle Eastern geo-political realities and its socio-cultural implications (Desirable)
Experience with United Nations administration/financial policies and practices (Desirable)
Working knowledge of Arabic (Desirable)
Excellent command of written and spoken English.
Working knowledge of Arabic (Desirable).
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- Evaluation of qualified candidates may include an assessment exercise followed by competency-based
- Type of Contract and duration: 2 years, with the possibility of further extension.
- The incumbent will be required to travel frequently throughout the Agency’s area of operations in the Middle
- UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business
foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full
potential in human development under the difficult circumstances in which they live.
- For more details on UNRWA, please visit: https://www.unrwa.org/
United Nations Considerations
Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him
UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender
agenda and strongly encourages applications from qualified applicants from under-represented groups.
At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of
securing the highest standards of efficiency, competence and integrity, with due regard to geographic
diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is
committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation
for applicants with disabilities may be provided to support participation in the recruitment process when
requested and indicated in the application.
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality
and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of
dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should
consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they
have committed violations of international human rights law, violations of international humanitarian law,
sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they
have been involved in the commission of any of these acts. Candidates who have committed crimes other
than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who
have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or
who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For
more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by
clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application
according to the evaluation criteria of the job opening and the applicable internal legislations of the United
Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations
and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate
information pertaining to their personal profile and qualifications according to the instructions provided in
inspira to be considered for the current job opening. No amendment, addition, deletion, revision or
modification shall be made to applications that have been submitted. Candidates under serious consideration
for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline
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How to apply
To start the application process, applicants are required to register at https://careers.un.org/lbw/Home.aspx go to Department and choose UNRWA for UNRWA posts. Only applications received through https://careers.un.org/lbw/Home.aspx will be considered. Due to the large number of applications received, only short-listed applicants will be contacted via e-mail only.
Link to TJO is: https://careers.un.org/lbw/jobdetail.aspx?id=163720&Lang=en-US