The IRC has been active in the Central African Republic (CAR) since 2006 and has been implementing emergency response programs since early 2013. The IRC has three field offices in Bocaranga (North-West), Kaga-Bandoro (Central-North), and Zemio (far South-East) – in addition to a central office in Bangui. Since 2007, it has built close relationships with local communities, community leaders, local authorities, and other local and international actors. Today, the IRC is one of the leading humanitarian actors working in the prefectures Ouham-Pendé, Nana-Gribizi, and Haut-Mbomou, implementing programs in Health, Women and Child Protection, and Early Recovery & Development. The IRC has demonstrated its ability to successfully implement health and protection programming, improving beneficiaries’ access to healthcare and providing survivors of violence with safe, confidential services to help them recover and reintegrate into their communities. The gained technical expertise, logistical abilities, and local knowledge and understanding has laid the foundation to expand and deepen these services to reach more people and respond to the emergency need at a greater scale as additional funding is secured.
The Deputy Director of Operations (DDO) is one of the most senior roles in the country programme and is responsible for leading and managing the operations teams to deliver maximum impact for our clients. Reporting to, and regularly deputizing for the Country Director, the DDO is a key member of the senior management team (SMT).
The DDO is expected to contribute to high levels of teamwork and inter-departmental and cross-sectoral collaboration. Through her/his leadership, operations teams will be supportive of program delivery, results driven and guided by data analysis, problem identification and problem solving. The position is based in Bangui, with frequent travel to field locations.
Scope of activities/sectors:
The DDO is responsible for the following scope of services within the country programme organization:
Administration and facilities
Supply chain management
Safety, Security and Humanitarian access
Information Communication Technologies
Ethics and Integrity
Adhere to and act in accordance with the IRC Way (code of conduct) and other Global HR Policies and Procedures and communicate through word and example a high standard of compliance with all applicable policies and regulations.
Beyond this, through your experience and leadership help identify ways to continuously improve IRC’s organizational culture and deliver our commitment to the equitable engagement of staff at all levels of the organization.
Actively contribute to and participate in management and leadership platforms such as the Senior Management Team (SMT) and wider Country Management Team (CMT).
Demonstrate excellent personnel management, that drives trust and performance, with accountability.
Lead operational cross-cutting initiatives, including as the focal point for IRC’s BvA management plaftform and, in the future Integra management platform, operations scorecards and other key initiatives.
Be a champion for the implementation of the CAR Strategic Action Plan, working closely with the Deputy Director of Programmes and ensure quality and meaningful participation of operations teams in strategy related activities.
Administration and facilities management
Provide leadership to administration and facilities teams, ensuring the application of best practices and adherence to national NGO and other relevant regulations.
Through effective management of the Administration and facilities team, ensure the proper functioning of the Admin department and facilities officer that are responsible for the maintenance and upkeep of the organization's buildings, ensuring that they meet legal requirements and health and safety standards
Supply Chain, fleet management and warehousing
Lead an efficient and responsive supply chain system that meets the needs of program teams. Manage the Supply Chain Coordinator to ensure that all processes from procurement to warehousing meet IRC and donor compliance requirements. Working closely with the DDP, Supply Chain and Field Coordinators, ensure that program and field staff are jointly preparing, implementing and monitoring appropriate tools such as procurement and distribution plans.
Ensure the adequate provision of reliable and safe transport for all departments and particularly programs to allow the effective and efficient delivery of programs in sometimes remote locations with varied terrain. Lead assessments of fleet capacity and ensure proper fleet management including servicing, driver training etc.
Information Communications Technology
Based on comprehensive needs assessments ensure that all digital data and information needs of operations and program teams are catered for. This will involve the provisioning hardware, software and ongoing training. Given the remote and insecure location of field sites, particular attention should be paid to ensuring robust connectivity and communication channels both between field teams and offices and between offices.
Security, safety and humanitarian access
Ensure the highest possible standard of security management through participatory threat and risk analysis and the development and implementation of standard operating procedures. Guarantee widespread and cross-departmental understanding and ownership of security management. Oversee ongoing contextual and risk analysis ensuring all necessary teams have access to relevant security information.
Finance and Donor Compliance
In close collaboration with Deputy Director of Finance, the Deputy Director of Programmes and Grants Coordinator, ensure operating costs are included in operating budgets and funding proposals and that programmatic growth or scale downs are factored into operations planning.
Ensure the full cooperation of operations teams in proposal development and in programme implementation. Ensure support systems and operations teams are operating in accordance with IRC and donor compliance regulations and have necessary risk mitigation strategies in place.
As per CD request, the DDO can represent IRC with the Government of CAR, donors, partners, and other key stakeholders. The role will consistently look for ways to represent the organization in a positive way that delivers meaningful influence and positive impact for our clients.
• Senior Leadership experience; essential to have served on leadership team of substantial organization either directly comparable to the IRC’s mission or with demonstrable transferable skills. Previous experience as organization Director/ Country Director preferred.
• Relevant degree-level qualification required (management-related, logistics or general operations preferred).
• Minimum of 5 years’ experience managing operations, including at field level.
• Direct, hands on experience in logistics, Administration and security management.
• Experience having managed operations in hard-to reach and/or conflict-impacted and politically sensitive settings.
• Excellent communication skills
• Excellent staff capacity building and training skills
• Strong problem-solving, analytical and decision-making skills;
• Strong computer skills;
• Flexibility, ability to work independently and meet deadlines
• Fluency in French
• Intermediate level in English
The work environment: The DDO will be based in Bangui, in CAR, and will travel throughout the country to field program locations (40%). The security situation in CAR is still unstable, although the signing of the Khartoum peace and reconciliation agreement in February 2019 is still seen as a source of hope for the country to return to peace. The security level remains at 3 (orange phase). The candidate must be prepared to work in insecure environments. This is an unaccompanied position.
Housing: Lodging in CAR and field offices is in shared IRC guesthouses. All IRC sites have electricity and internet although some interruptions can be experienced. Food and is the individual’s responsibility.
Returning National Candidates: IRC strives to attract, motivate and retain qualified national staff in our programs. We strongly encourage national or returning national candidates to apply for this position. If you are a national of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the IRC has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply.
Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Equality, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Diversity, Inclusion and Gender Equality: IRC acknowledges and honors the fundamental value and dignity of all individuals. We are an Equal Opportunity Employer and consider all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, gender identity, age, marital status, veteran status or disability. IRC is also committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits.
IRC is an Equal Opportunity Employer IRC considers all applicants based on merit without regard to race, sex, colour, national origin, religion, sexual orientation, age, marital status, veteran status or disability
IRC CAR is an active member of the PSEA Task force in country and have signed the CAR agreement in 2018. It is actively supporting a humanitarian assistance free from all forms of violence, harassment and sexual abuse and exploitation.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This position is equally open to national and international qualified candidates.
CVs to be submitted in English or French