MEAL Manager

Closing date


The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 8,000 employees and also 8,000 volunteers, while managing a turnover of over 400 million Euro. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization. The Danish Refugee Council is Denmark’s largest humanitarian NGO and has been ranked the 3rd best NGO in the world in 2018 (for six consecutive years, the organization is among the top five of the NGO Advisor Annual List).

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

The Danish Refugee Council initiated its activities in the island of Lesvos in November 2015 due to the unprecedented influx of asylum seekers. Following new political developments and displacement dynamics in early 2016, DRC expanded its activities to the mainland to support the people living in several sites across the country. With offices in Athens, Larissa and Thessaloniki, it currently implements a wide range of activities, including Site Management Support, legal assistance, identification of individual needs and protection of highly vulnerable persons, access to services within and outside the hosting sites through cultural mediation, and non-formal education. DRC works closely with the refugee communities, the Greek authorities and other humanitarian actors to ensure a protective environment for refugees and asylum seekers in Greece.

This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities.

Duties and Responsibilities

Responsibilities will include, but not necessarily be limited, to the following:

Monitoring, Evaluation, Accountability and Learning

• In close coordination with the Head of Programmes, lead the development of DRC Greece MEAL Strategy under the Country Programme

• Lead the design of the Country MEAL Framework, Plans and Tools country-wide to measure achievement and progress towards strategic goals and results, which easily can be used in reports.

• Ensure the alignment of any country level MEAL tools with DRC’s MEAL and Impact Assessment Framework

• Coordination and oversight of all aspects of the MEAL processes

• Provide technical support to Programme staff during the implementation phase and during the development of funding proposals particularly in relation to Logframes and Monitoring & Evaluation frameworks and plans

• Ensuring coordination of the MEAL teams input to the country strategy, proposals and reports.

• Continuously improve and update data collection tools, so they can be used in the particular context. Assure quality of data collection and data entry processes

• Assist in the establishment of a Feedback and Complaints Response Mechanism (F-CRM)

Information Management

• Develop and coordinate an Information Management strategy compatible with the country level MEAL framework.

• Manage the various databases and summary sheets to oversee measurement of achievement and progress toward program goals and results through the Monitoring & Evaluation system.

• Provide technical support to ensure that DRC is able to articulate and document relevant best practices and assess performance regularly against agreed program objectives and indicators.

• Ensure successful roll out and sound management of databases and information systems in all program areas

• Assist in management of external evaluation processes from start to finish

Management and supervision

• Lead and manage the MEAL team (including people planning, performance, well-being and development)

• Provide technical support to field-based Monitoring & Evaluation staff with a view to ensure coherence in data collection and analysis to support program development and quality

• Oversee the process of needs assessments, baseline studies and impact assessments

• Conduct periodic activity monitoring and site visits to the field to monitor data collection/implementation

• Capacity building through training, feedback, coaching of MEAL and programme staff in data collection, monitoring and analysis

• Enhance MEAL capacity among staff to ensure accountability, facilitate planning and strengthen service delivery
Required Qualifications

  • Master’s degree (or PhD) in Social Sciences, International Development, Statistics, or other relevant field.
  • Protection related educational background will be considered an advantage (also DRC sector related)
  • At least 5 years of work experience in MEAL or M&E in the NGO, development or humanitarian sector (or a research institution); previous working experience in similar MEAL positions will be considered a strong advantage.
  • At least 3 years of direct work experience managing teams.
  • Experience in dealing and designing Information Management systems withing MEAL departments
  • Knowledgeable of the data gathering processes: from sampling, tool design, data gathering, data cleaning, data analysis and reporting.
  • Fluency in English; working knowledge of Greek will be considered an advantage, and any additional languages an asset.
  • Excellent skills in Microsoft Office; specially in the use of Excel for drafting and sketching data assessment models
  • Knowledge of BI and statistical tools such as PowerBi, SPSS, R and STATA will be considered an asset
  • Previous experience in DRC’s core sectors (Protection, SMS/CCCM, Education) will be considered an asset

Required Skills & Qualities

  • Core Competencies of DRC:
    Striving for excellence
    Taking the lead
    Demonstrating Integrity
  • Ability to work in a multinational and multicultural environment.
  • Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
  • Strong initiative and self-motivated, with a strong commitment to humanitarian principle and high sense of ethics
  • Excellent communication skills, as well as patience and politeness, are needed.
  • Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required.
  • Multitasking and organizational skills are a must, and a good sense of humor.

Terms & Conditions

  • The contract will be under the Greek Labor Law (this is a national position)
  • All allowances will be provided to the employees (Christmas, Easter, Vacation bonus)
  • DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’
    professional and personal development.
  • The position will be based in Attika (Greece)

How to apply

Are you interested? Then apply for this position on line: . All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.

DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability. DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process. However, applicants must be aware that DRC cannot systemically sponsor non-EU citizen or non-Greek resident for all the steps of legal process to get a work permit and/or a residency permit in Greece.

The recruitment is on a rolling basis.