About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Program / Department / Team
Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks, and promote sustainable change by supporting community-led and market-driven initiatives. Recognizing both the great potential and the complex challenges faced by the Middle East, since 1989 Mercy Corps has been implementing a range of humanitarian assistance and development programs tailored to the specific needs of the region and of those communities where we work.
In Syria, Mercy Corps has been implementing emergency and life-sustaining activities since 2012. Mercy Corps currently operates with multiple institutional donors and a rigid, reporting regime.
The Senior Grants Manager will be critical in supporting coherent, responsive, and high quality programs that continually apply learning and adapt to new challenges on the ground. Reporting to the Grants Management Director, the Senior Grants Manager provides technical support to other members of the grants team and ensures adherence to quality standards across the Mercy Corps Syria grant portfolio. A particular focus of the role will be in stewarding Whole of Syria and multi-hub grants, which span multiple program management teams across the many different contexts and requirements within Syria. The Senior Grants Manager coordinates across program, Program Performance and Quality (PaQ), finance and support functions, as well as Mercy Corps’ headquarters in developing new business opportunities, communicating program performance through donor reports, reviewing overall grant performance against donor commitments, and ensuring compliance with donor rules and regulations and Mercy Corps’ internal Program Management Minimum Standards (PM@MC).
REPRESENTATION & COORDINATION
● Identify, build and manage collaborative partnerships with donors, peer agencies and other stakeholders, working with HQ to ensure consistent communications to donors at all levels;
● Respond to donor questions and requests, while ensuring compliance with donor regulations.
● Support teams to prepare and participate in donor meetings, ensuring knowledge management of key issues and overall program progress;
● Communicate effectively to ensure overall program targets and donor obligations are met
● Develop the capacity of the team, deepen understanding of their roles and assist with career development.
● Assist team members with information, tools and resources to improve performance & reach objectives.
● Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
● Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
● Hire, orient and lead team members as necessary.
● Ensure that the required grant management support is provided promptly, at scale and in line with the best practice.
● Coordinate across program, Program Performance and Quality (PaQ), finance and support functions, as well as HQ offices throughout the grant cycle to ensure appropriate set up of new grants, ongoing reporting and close out of grants.
● Ensure accountable reporting to donors through establishing, implementing and monitoring of strong reporting mechanisms, ensuring timely inputs from program, PaQ, finance and operations teams, and ensure review and signoff processes are thorough and adhered to.
● Maintain an up to date grant filing system that meets minimum PM@MC and donor standards.
● Develop tools and systems for business analytics, visualizing funding trends (thematic, geographically, donors, etc.) and identifying risks, gaps and challenges, to inform management decision making.
● Update project management tools, including funding trackers, grant trackers and dashboards.
● Work closely with the Grants Management Director on effective coordination and management of high-risk, complex and multi-hub grants to ensure they remain on-time, on scope and on budget. This includes:
○ Ensuring regular multi-hub information exchanges on progress and burn-rates
○ Work closely with Area and Program Directors and Finance, to ensure accurate forecasting and advising management on resource allocation according to hub-level projections, challenges and opportunities
○ Facilitate program kick-off, program review and close-out meetings, track action points for follow-up and record/document all lessons learned
○ Work with Area and Program Directors and department heads to analyze risks and opportunities.
NEW BUSINESS DEVELOPMENT
● Lead the development of concept notes and proposals, coordinating across departments, with the region and HQ, engaging particularly with the Program Performance and Quality (PAQ) team, technical advisors, program leads and finance to ensure the production of high quality proposals that are reflective of Mercy Corps and donor strategic objectives, are operationally viable and accurately reflect the cost of doing business.
● Ensure proposals and concept notes are developed in a timely manner and with realistic deadlines, and that these are communicated and understood by stakeholders both internal to the office as well as the region and HQ.
● Coordinate both internally and externally, to ensure that prior to submission all proposals are reviewed and approved by management and HQ, as appropriate.
● Lead on modification of programs in response to changing contexts and implementation realities.
● Support the Grants Management Director to track funding opportunities, including calls for funding progress of proposals, submission deadlines, financing available.
FINANCE & COMPLIANCE MANAGEMENT
● Ensure programs are executed in alignment with the donor agreement and the applicable donor regulations, staying abreast of changes in regulatory environment related to donor/grant compliance.
● Ensure that key contributing staff and partners have a clear understanding of donor requirements and expectations at all stages of the grant cycle.
● Provide support and training to the field teams to ensure that PM@MC minimum standards for program management are met. Conduct regular checks of adherence to PM@MC.
● In coordination with Finance and the Grants Management Director, ensure comprehensive monthly BVA meetings and lead grant review meetings presenting up to date information, identifying issues to be addressed and following up on action points.
● Support the finance team with budget development and ensure consistency with program planning.
● Support to Value for Money (VFM) initiatives across Mercy Corps Syria.
● Produce other information and communications products for both internal and external audiences as required.
● As delegated, act as focal point for all queries and information requests from Mercy Corps and donors.
● Represent Mercy Corps to donors and other key stakeholders.
Grants Managers (x3).
Reports Directly to: Grants Management Director.
Works Directly with: Each department: Program Teams, PaQ, Finance, Operations and Security & Access, the Humanitarian Access Team (HAT) and desk team at HQ
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
● Bachelor degree or equivalent. Masters or equivalent in a field related to Humanitarian Assistance or International Development is preferred.
● Minimum of 4 years of experience providing coordination or management support program implementation in humanitarian contexts, including:
- Preparing writing and analysis on programmatic activities;
- Budget development and management experience;
- Managing work plans;
- Representing programs with donors and external stakeholders.
● Experience working with key institutional donors (USAID, OFDA, DFID, ECHO, EC. etc.) and thorough understanding of donor rules and regulations, reporting and compliance requirements.
● Extensive experience leading on proposal development for large new initiatives.
● Proven ability to work cooperatively with internal and external stakeholders, with demonstrated skills in relationship building and coordination.
● Excellent writing and communication skills required.
● Strong financial literacy, with demonstrated ability to develop budgets and budget narratives and provide detailed analysis of BvAs
● Strong organization skills with attention to detail
● Demonstrated flexibility and creativity in planning and problem solving.
● Ability to efficiently deal with competing priorities.
● PM@MC certified preferred.
● Willingness and ability to travel frequently to Mercy Corps project sites and field locations, including traveling to insecure environments, is required.
● Experience working in a multi-cultural setting.
● Experience working in the Middle East region and Syrian context preferred.
● Strong understanding of key humanitarian principles and good practices.
● Fluency in English is required. Proficiency in Arabic or Kurdish is a plus.
The successful candidate combines exceptional organizational abilities and writing skills with good humor under pressure. It is critical that the Senior Grants Manager is an excellent communicator, who is supportive and solution-focused. S/he needs to be highly motivated, self-driven and able to support large programs with limited daily support and direction; s/he will be able to work remotely with internal and external stakeholders to achieve common objectives. S/he is a multi-tasker with the proven ability to organize and prioritize competing priorities. S/he is able to capture strategy and planning into concise and clear documents in new proposal development. The candidate is organized and maintains a clear electronic and paper filing system. S/he ensures donor compliance and best practices are upheld throughout the entire grants management process, with specific attention for accountability, adaptive management, conflict sensitivity and gender and inclusion considerations. S/he must be focused on capacity building of staff, and have strong program support and information management skills. S/he must demonstrate a strong understanding for cultural, political and religious environments and be able to live and work successfully in those environments.
Living Conditions / Environmental Conditions
The position is based in Amman, Jordan and it requires up to 30% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.