NYCMedics is a New York-based global disaster relief and health organization, specializing in the deployment of highly trained and motivated clinical and global health professionals in the wake of natural disasters and complex emergencies. Founded in 2006 in response to the devastating Southeast Asia Earthquake, NYCMedics has repeatedly and consistently been among the first to respond to large-scale international disasters.
Recognizing the need for improved prehospital care and a greater number of trained professionals in many of the areas we have worked, NYCMedics expanded programming to include prehospital health systems development. This program focuses on strengthening national capacity and developing infrastructure of local Emergency Medical Systems with the aim of increasing access, availability and quality of essential lifesaving services.
The Prehospital Care Coordinators are responsible for coordinating and implementing training and continuous professional development activities and managing ambulance personnel and maintaining ambulance fleet operational readiness. They are an intricate part of the project team in Aden, Yemen tasked with developing and scaling up capacity of the entire prehospital care system from patient presentation through to patient delivery at the receiving facility.
The Prehospital Care Coordinators report to the Country Director and work closely with the project team, HQ, MOPHP, WHO, the Trauma Working Group, Health Cluster and other relevant clusters and stakeholders as necessary. Specific responsibilities for the role may include, but not be limited to, the following:
Assist with developing, implementing and overseeing the patient transfer and referral system
Assist with the real-time coordination and broader strategic coordination and management of all ambulance and prehospital care services including troubleshooting delays or roadblocks in the patient referral pathway
Participate in the development and implementation of policies, procedures and clinical care protocols for the delivery of prehospital care
Manage daily operations of prehospital care ambulance personnel in a manner to improve operational effectiveness and ensure quality of services
Assist with the coordination of ambulance crew staffing and scheduling
Oversee an ambulance and dispatch staff incentive program
Manage the ambulance fleet ensuring zero stock out and overall operational readiness
Human resource development, training and management of ambulance and call center staff
Plan, coordinate, implement, monitor and evaluate the effectiveness of the delivery of prehospital care training curriculum
Supervise patient transports; maintaining communication with ambulance personnel
Ensure ambulance personnel follow SOPs, clinical care protocols and accurately complete all required documentation
Evaluate policies, procedures, performance improvement activities
Support the management of a 24/7 referral call center
Frequent and routine site visits for subjective and objective assessments
Oversee data collection, management and analysis
Participate in and draft reports as required per donor requirements
Work collaboratively with the WHO, MOPHP, and the various stakeholders operating emergency medical and trauma care facilities and other stakeholders participating in the patient referral system pathway
Actively seeking to improve services and overall project output; offering new and different options to solve problems or meet project needs and implementing corrective actions as necessary
Daily/weekly operational updates and reporting
REQUIRED SKILLS AND EXPERIENCE
Minimum of 10 years of professional experience in emergency medical care and/or prehospital care services
Current certification and/or licensure in your clinical profession (EMT-P, PA, MD, NP/RN); master’s degree in Global or Public Health preferred; MDs with EMS fellowship
Minimum of five years paramedicine prehospital care instructor experience
Minimum five years’ experience in humanitarian and/or disaster response; at least 2-3 years of working experience in insecure environments preferably the Middle East
ACLS, PALS, PHTLS/ITLS certification, critical care certification a plus
Experience in project coordination, including management and training national personnel in health systems development
Ability to train, mobilize, and manage international and national staff
Strong analytical, problem-solving, and conceptual skills
Ability to proactively build relationships with various stakeholders
Experience in capacity building is an asset
Flexibility, resiliency and ability to manage priorities effectively and multi-task under pressure
Ability to work well in unstable and frequently changing security environments;
Proven ability to work creatively and independently both in the field and in the office
Sound working knowledge of Microsoft Word & Excel
Advanced proficiency in written and spoken English; Arabic an asset
LIVING CONDITIONS / ENVIRONMENTAL CONDITIONS
This position will be based in Aden, Yemen, with at least 50% travel to partner and stakeholder facilities in insecure or austere environments, within and outside of Aden to perform site visits and facility assessments. Strict adherence to NYCMedics security policies and procedures will be required as will respect for local cultural norms and traditions. Security conditions in the country are variable, with a range of violence and insecurity, requiring close monitoring and vigilance. Candidates must be able to work in a volatile, constantly changing environment with energy, transportation and communication challenges.
How to apply
NYCMedics is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
If you believe that you have the qualifications and skills to excel in this position, please send a copy of your CV and a cover letter to firstname.lastname@example.org. Email subject: PHCC/Yemen
- Employment is contingent upon project funding.
- Selection will be made on a rolling basis.
- Only those candidates who are short-listed for interviews will be notified.
For more information about NYCMedics visit www.nycmedics.org